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Managed by Q is the platform for office management. We help the worlds leading companies build, design, staff, & manage their workplaces. By connecting office operations teams to dedicated workplace experts & top commercial service providers, Managed by Q enables companies to create inspiring offices & a deliver a great workplace experience for their teams.

Managed by Q was founded in 2014 with a vision of changing how we interact with our workspaces. Today, our team helps thousands of companies nationwide operate their offices & create an environment that inspires their teams best work. Empowering others & building diverse & inclusive teams are core to Managed by Qs mission. We are committed to creating good jobs, helping small businesses grow, & enabling companies to focus on what they do best. Managed by Q is headquartered in New York, with offices in San Francisco, Los Angeles, Chicago, & Boston. Managed by Q is backed by the worlds leading investors, including Google Ventures, RRE, Homebrew, Greycroft, & Staples. If you have a love of learning, are drawn to hard problems, & want to spread opportunity within your community, wed love to meet you.

Note: Please include a cover letter. Applications without cover letters will not be considered

About you:

  • Youre solutions oriented. When faced with a customer issue, you listen to their needs & provide the best answers to keep the customer happy.
  • Youre personable & professional. You know how to provide great service & build trust with the customer so that they look at you as a consultant to their business.
  • You're process driven. You come into each day with a plan & work efficiently.
  • You stay cool under pressure. An uncomfortable situation doesnt faze you. You see every challenge as an opportunity to learn & come out better on the other side.

Responsibilities:

  • Provide support for our customers & partners for general requests day-to-day issues.
  • Manage the fulfillment process for orders, including client & partner follow ups
  • Proactively contact a subset of clients to educate them on the product, Q's service offerings, & identify opportunities for growth.
  • Collaborate with internal teams to keep the Q's operations running smoothly.

Qualifications:

  • 1-2 years customer-facing work experience
  • Bachelor's degree required
  • Excellent written & verbal communication skills
  • Experience in a high growth technology startup preferred
  • Must have a flexible schedule (Rotating shifts: 8am-4pm, 1pm-9pm)

Benefits/Perks:

  • Ground floor opportunity at one of the fastest growing companies in the world
  • Competitive salary
  • Generous Stock Options
  • 401(k) with company matching
  • No cost premium option for medical & dental insurance
  • Casual dress & pet-friendly office
  • Cold brew & Kombucha on tap
  • Team lunches, happy hours & company outings
  • An insanely supportive, hardworking team, building something BIG
 
 
 
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