Quartet is a pioneering healthcare technology company striving to improve the lives of people with mental health conditions. We connect people to a personalized care team to get them the right care at the right time. Our collaborative technology platform & range of services brings together physicians, mental health providers, & insurance companies to effectively improve patient outcomes & drive down healthcare costs. Backed by $153MM in venture funding from top investors like Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners & Centene Corporation, Quartet is headquartered in NYC & is currently operating in several markets across the United States Pennsylvania, Washington, Northern California, New Jersey, North Carolina, Louisiana, & Illinois.
About the team & Opportunity:
The Patient Success team is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP & proactively reach out to patients who have untreated or mismanaged mental health needs. As a member of the Patient Success team, you will assist in administrative activities that help the team work efficiently with patients.
- Follow operational workflows & market nuances to provide administrative support including referral review & coordination, data entry, & mailings.
- Learn & become proficient in all tools required for the role, internal or external to Quartet including but not limited to Salesforce & other CRM tools or internal systems.
- Excellent time management skills & ability to multitask & prioritize work.
- Meet daily productivity targets & ensure quality of output on administrative tasks. .
- Work closely with direct supervisor, Lead Operation Specialist, to remain up to date on the changing markets depending on patient & customer requests & needs.
- 2+ years experience working as an administrative assistant
- Associates Degree
- Willingness & comfort with swift tactical changes based on engagement learnings
- Efficient in Google slides, sheets, & docs.
- Be accountable each day for the quality of your work.
- Critical thinking skills, organized, thorough, & capable of switching gears fast
- Passion for improving lives by unifying physical & behavioral healthcare delivery
- Healthcare experience preferred
- Experience with Salesforce
Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, catered lunches, snacks, team events & outings, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental leave, commuter benefits, 401K, stock option grants, gym benefits.
Want to know what Quartet life is like? Click here to meet our team.
Quartet is committed to building a diverse team & fostering an inclusive culture, & is proud to be an equal opportunity employer. We embrace & encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, & other characteristics. Headhunters & recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Quartet does not accept unsolicited headhunter & agency resumes. Quartet will not pay fees to any third-party agency or company that does not have a signed agreement with Quartet.
Please note: Quartet interview requests & job offers only originate from quartethealth.com email addresses (e.g. email@example.com). Quartet will also never ask for bank information (e.g. account & routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Quartet, please notify us at: firstname.lastname@example.org.
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