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Mailchimp // marketing platform for small businesses
Design, Full Time    Atlanta    Posted: Wednesday, August 12, 2020
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Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands & grow their companies with a suite of marketing automation, multichannel campaign, CRM, & analytics tools.

Our Design department is a multi-disciplinary team comprised of brand design, product design, design operations, & portfolio design. We work cross-functionally with just about every team from marketing, to product, to culture to deliver a unified customer experience & make things feel like Mailchimp.

We are looking for senior product designers who care deeply about their customers & distilling complex problems into thoughtful, beautiful, holistic experiences. Were looking for those who naturally do their best work when collaborating with engineering, product, research, data, & marketing. 

As a Senior Product Designer at Mailchimp, you:

  • Enjoy collaborating with cross-functional stakeholders & work transparently to create designs based on findings from research, experiment results & feedback from your team
  • Are always looking for ways to craft simple solutions out of complex problems with an awareness of the market need, an obsession for detail, & an eye for sharp visual design
  • Have a learn-through-experimentation mindset to solving both customer problems & business needs
  • Love exploring the latest & greatest in prototyping tools while keeping emerging design patterns & visual treatments on your radar
  • Work from clear problems, hypotheses & goals based on research & data
  • Work iteratively & love learning fast, taking action & reacting quickly to learnings & focusing on results
  • Are customer focused & value diverse perspectives

What youll do here:

  • Work on a team with a product manager, several engineers, product marketing, content strategy, research & product analytics to to create holistic end-to-end experiences across domains
  • Explore & refine concepts & narrow to the best solution quickly 
  • Work in FIGMA (and other prototyping tools) to deliver elegantly-simple solutions to the right problems defined by insights & data on web, mobile, or multiple platforms.
  • Lead the creation of unified experiences across the entire customer journey that are contextual & beautiful
  • Commit to understanding & knowing our users both the intangibles (emotional needs) & tangibles (functional needs)
  • Advocate for our diverse customer base with hard data & in-depth research to help meet their unique needs
  • Use storytelling, facilitation, & insights about our customers to create empathy & guide product teams  
  • Raise the quality bar for design at Mailchimp through your design work, mentorship, facilitation, & workshops
  • Create research plans & participate in customer research

Wed love to hear from you if:

  • Can show experience shipping multiple high impact, successful digital products
  • Naturally look for opportunities to unify customer experiences across products, platforms, & domains
  • Seek to understand & believes that diverse perspectives are the key to a successful implementation in a forgiving, fast-paced, learning environment
  • Teammates look to you for modern & best practices when it comes to UX, visual design, patterns, systems thinking, or customer centric approaches to work
  • You deeply understand how modern technologies are used with design (CSS, React JS)
  • Love best practices as much as an opportunity to try something just crazy enough to work
  • You have experience or a desire to mentor
  • You believe you still have a lot to learn
  • Have experience designing within & evolving design systems
  • Know how to measure outcomes & guide design work to ensure energy is aligned with strategy

Mailchimp is a founder-owned & highly profitable company headquartered in the heart of Atlanta in the historic Ponce City Market, right on the Beltline. Our purpose is to empower the underdog, & our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees & their families), and generous profit sharing. We hire humble, collaborative, & ambitious people, & give them endless opportunities to grow & succeed. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

Mailchimp is an equal opportunity employer, & we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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