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Critical Mass // digital experience design agency
Toronto    Posted: Thursday, March 21, 2019
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We are an experience design agency with a relentless focus on the customer.

The way a customer experiences a brand has a profound impact on perception, purchase behavior & loyalty. Thats why our work begins & ends with our clients customers. We listen to them. Validate with them. We even include them in our experience-design process. We do this to create experiences that are simpler, more useful, entertaining, & convenient. Our mission is to in some way change their lives for the better.

Today were 950 people in 11 offices on 4 continents.

We are thinkers. Makers. Doers. We speak a dozen different languages & are inspired by a million different things. But no matter what our discipline is or where we are in the world, were united by a common excitement for digital thats absolute & contagious.



As part of our talent acquisition team, you're charged with finding the most interesting candidates who have the chops to work on, & at, a world-class client but also have that certain Critical Mass-ness. At Critical Mass we value individuals that are honest, inspired, driven, purposeful, real & equal.

You're responsible for attracting, engaging & guiding candidates through our hiring process with an eye for stellar candidate experience. You will work with & develop lasting relationships with both candidates & hiring managers.

From generating pipeline to maintaining a successful offer acceptance rate, you will manage the entire candidate process. By leveraging your knowledge of our clients' hiring needs & search requirements, you effectively match candidates with the roles in which they will be most successful.

You Will:

Recruiting Systems

  • Maintain Applicant Tracking System (ATS): manage job postings, open position information, close positions, candidate records, etc.
  • Ensure all necessary candidate information is input & kept updated in ATS.
  • Prepare & present recruiting activity reports.
  • Organize & maintain electronic recruitment data.
  • Manage external job board posting & recruitment tools, org charts, ensuring appropriate integration with ATS.

Candidate Relations

  • Provide candidates with pre- & post-interview follow up communications for roles that he/she is managing
  • Schedule interviews with candidates, hiring managers, & HR team.
  • Representing Critical Mass externally at industry events
  • Collect & track pre-employment documentation including resumes, applications, background checks, work samples, etc. & upload to ATS

Recruitment Efforts

  • Manage reqs that include digital designers, art directors, UX Designers, Project Delivery, Copywriters, Analyst, Strategist & Finance.
  • Source for qualified candidates & present to the recruiting team.
  • Conduct initial telephone screens with potential candidates as appropriate.
  • Schedule interview with Critical Mass & client teams
  • May be asked to conduct face-to-face interviews with candidates if appropriate.
  • Prepare offer letters & other employment documents.
  • Provide support for ad hoc recruitment projects as they arise.

General HR Skills

  • Is viewed as a confidential, partner of the HR organization
  • Has desire & aptitude to take on ownership of companywide initiatives on behalf of the HR organization
  • Be an example to our values & bolster office culture across all brands.
  • Works & interacts professionally with all departments, agency leadership & guests as needed.

Strategic Thinking & Leadership

  • Takes clear ownership of assigned tasks.
  • Demonstrates active listening skills & ability to apply learnings over time.
  • Demonstrates multi-tasking ability, keep multiple projects on-track, structuring & executing work.
  • Recognize potential issues & problems, know when to escalate & propose solutions, where possible.

Communication Skills

  • Express oneself clearly & concisely in oral communications
  • Write in a clear, compelling & concise manner
  • Organize ideas & information logically & sequentially
  • Responsive & accessible to hiring managers, clients, candidates & business leads

You Have

  • 2-6 years experience recruiting for Creative, UX, Analytics, Finance, Project Deliver roles
  • Experience managing large number of openings in a fast-paced environment
  • Proven ability to forge relationships & gain trust with candidates, hiring managers, & HR team.
  • Exposure to web-based applicant tracking systems (i.e. Greenhouse, Taleo, icims.) & other recruitment tools.
  • Ability to work independently
  • Must possess strong analytical & problem solving abilities
  • Must be versatile & detail oriented
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