About Chief:

Chiefs mission is to build the most powerful network focused on connecting & supporting female leaders. With members who are at the C-Level or are rising VPs, Chief is the only organization designed for women seated at the table. Read about us in Forbes, Inc., & watch us on the Today Show.

Launched in early 2019, Chief is a Series A stage start-up backed by General Catalyst, Inspired Capital, Primary Ventures, & other top-tier investors. Were headquartered in New York City, with membership also in LA, Chicago, SF, Boston, & Washington, DC. Currently, we have Clubhouses in NY, LA, & Chicago.

About the Role:  

A Member Experience Manager at Chief is the main connection between members & Chief. The mission of the role is to build meaningful relationships with members & serve as their advocate to deliver an exceptional experience. We are looking for someone who is passionate about establishing & maintaining strong communities & relationships. The ideal candidate is an outgoing connector who thrives on building relationships, an excellent communicator, & is passionate about our mission.

Responsibilities:

• Be the go-to resource for members in facilitating their Chief experience at large
• Build relationships with members via ongoing virtual check-ins, in-person conversations at the clubhouse or events, and/or special touch points throughout their journey
• Meet with members during the onboarding process, getting to know their background & what theyre looking to gain from Chief membership in order to best support their experience
• Leverage data to ensure members are gaining value via participation in Chief services
• Connect members with the broader Chief community based on their personal interests & needs
• Support your members as the main point of contact for ongoing questions & requests
• Solicit, analyze & present feedback on the member experience to help the team continue to iterate services to have the greatest impact & benefit

What Were Looking For: 

• 4+ years of relevant customer centric experience
• Exceptional people skills & a passion for building relationships & driving value
• Excellent written, verbal, & interpersonal communication skills you can write emails, get on the phone, or connect in-person
• Ability to communicate, present, & influence at all levels, including executive & C-level
• People person who derives energy from conversations & connections 
• Strong relationship X-factor
• Proactive self-starter comfortable working in a fast-paced environment
• Passion for the Companys mission, positioning & brand to empower women in business & spark change from the top  

Why Youll Want to Work Here:

• Were a mission-driven company driving real change for women in business
• Exposure to top-notch executive women & powerful leaders
• Opportunity to help build the Member Experience team & scale a business
• Attendance at inspiring experiences & events with leaders of industry
• Competitive base salary, unlimited vacation policy, & full medical, dental, & vision packages, 401k plan