Medallia is the pioneer & market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding & management of experience for candidates, customers, employees, patients, citizens & residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person & every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here
At Medallia, we hire the whole person.
The Data Analytics Solutions team implements & manages the Medallia text analytics, speech & social platform for leading global companies across retail, financial services, hospitality, high-tech & other industries, including the public sector. As a member of the team, you will work with senior decision makers at admired brands on a mission critical task - helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology & tackle real business problems. You consult with clients to address & answer specific business questions they may have, as well as proactively analyze & study their data to provide valuable insights & findings that may not currently be known or evident to the client. You will gain exposure to a wide range of industries & work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, & Sales. And, mainly, you get to build: Build improvements for our customers, build a great company, & build a new industry.
As a Manager on the Data Analytics Solutions team, you will own & oversee the design of Medallia's text analytics, speech & social solutions. You will support the ongoing development & success of Medallia's client platforms, & will be responsible for the health of a portfolio of programs. You will also provide leadership & mentoring to other members of the Data Analytics Solutions team as well as the other Professional Services teams.