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Iterable // growth marketing & user engagement platform
 
Engineering, Full Time    San Francisco    Posted: Friday, May 14, 2021
 
   
 
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JOB DETAILS
 

Iterable is a cross-channel platform that powers unified customer experiences & empowers marketers to improve on every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust & galvanize loyal consumer-brand relationships.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner & tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to implement where it matters mostcreating experiences & promoting connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, & Box, choose Iterable to power excellent customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily & there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past four years, one of the Best Places to Work in Colorado for the past two years, & were named as one of Colorados Best Paying Companies! Weve also been listed on Wealthfronts  Career Launching Companies List for the past two years,  rank sixth on the list of Top 25 Companies Where Women Want to Work & hold a top 20 spot among the SaaS 100. 

We have a global  presence with offices in San Francisco, New York, & Denver, & London, & remote employees located all over the world. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, & Humility. To understand the Iterable story, & learn more about our  mission, explore our Culture & About Us page.

The Team

We serve large enterprise customers & keeping our platform highly reliable, running at high performance, & secure is extremely important. We are treating operations the way we think about building software, & forming an SRE team to support this transformation. 

The SRE team will be responsible for the availability, resilience & performance of our systems by helping evolve our systems towards these goals, building automation & tooling, & owning incident management.

The Role

One of our explicit goals as a company is to build a uniquely fun & growth-oriented culture. Our team of talented engineers & thinkers is small, lean, empathetic, & balanced. On our 32-person engineering team, you'll ship features on your first day here. As the Site Reliability Engineer (SRE), you will provide the expertise on how to build, test, monitor, & deploy scalable applications. You will develop, define, & document what the standards are for production, operations, & our growing resilient infrastructure.

Position Details:

  • This is a software engineering role (60% of your time) where you will focus on automation & improving production & operations resilience
  • Design & develop improvements, focused on resilience, to our production systems to achieve & surpass SLOs
  • Mulit-week tasks, can lead month long efforts
  • Break down large tasks for yourself & others.  Drive investigations into the unknown
  • Partner with all of engineering & PMs on tech strategy
  • Designing & implementing monitoring & logging systems at scale
  • Evolving systems towards improved reliability & scalability
  • Join our team as an Incident Commander (with on-call responsibility) & act to ensure the right people are in the right place at the right time
  • Facilitate blameless Incident Retrospectives to understand root causes, communicate learnings, determine remediation & make us better & closer as a team.
  • Help improve our operational practices to minimize service disruptions
  • Track & communicate operational metrics surrounding incidents & the health of our systems 
  • Serve as an important point of contact for our customers to ensure they understand our efforts on their behalf
  • Instrumenting production systems, collecting metrics, & improving observability
  • Troubleshooting application, network, & database performance issues
  • Developing process, procedure & reporting on systems & team health metrics

The Ideal Candidate Will Be/Have

  • Experience developing software focused on systems & operational automation in a large-scale distributed environment
  • Experience scaling complex systems for operational resiliency
  • Recent experience with algorithms, complexity analysis, & software design
  • Excellent communication skills
  • Passion for learning & always improving yourself & the team around you
  • Deep familiarity with cloud infrastructure on AWS or similar

Perks & Benefits:

  • Paid parental leave
  • Great compensation packages, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Day (First Friday off every month)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO 
  • Daily lunch allowance
  • Monthly Employee Wellness allowance 
  • Quarterly Professional Development allowance 
  • Pre-tax commuter benefits
  • Complete laptop workstation

Weve rethought traditional workplace planning & are looking to strengthen belonging, innovation, productivity, & happiness whether its in an office, from home, or a hybrid of the two. As such, we've moved to a single geographical compensation band for all of our employees (the San Francisco Bay Area market for the US, London for the UK).

Iterable is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Iterable will also consider for employment qualified applicants with arrest & conviction records.

Last update: 5/12/2021

 
 
 
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