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Square // credit card processing & point of sale solns
, Full Time       Posted: Wednesday, March 11, 2020
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Company Description
Square builds common business tools in unconventional ways so more people can start, run, & grow their businesses. When Square started, it was difficult & expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware & software products including Square Capital, Square Terminal, Square Payroll, & more. We're working to find new & better ways to help businesses succeed on their own terms-and we're looking for people like you to help shape tomorrow at Square.

Job Description

Square is looking for a People Operations Specialist on our People Experience & Operations team to help us build a great employee experience for our Japan office & globally.

You will:

  • Be our local HR site support for our Japan office

  • Help surface local issues to the People team leadership

  • Work with the local payroll & benefits vendors to get new hire information & changes processed

  • Respond to employee queries from all employees globally on people matters

  • Keep square safe by executing on initiatives to remain compliant with global employment regulations such as day 1 check in (Right to work)

  • Work on & support ongoing process improvement initiatives

  • Roll up your sleeves & pitch in, contributing to the overall growth of the Japan business by contributing time, effort & ideas to functions outside of your lane.


You have:

  • 3+ years experience in HR, or employee experience roles

  • A basic understanding of HR processes

  • Knowledge of Japanese labor laws & regulations

  • Experience working with Workday preferred

  • Used to G Suite, Slack or other convenient technologies for workplaces.

  • Japanese fluency, both written & oral

  • English fluency, both written & oral

  • A self-starter attitude: you instinctively & consistently create personal & professional stretch goals & meet them.

  • An ability to succeed in a collaborative, start-up environment, working cross-functionally with colleagues around the world.

  • Willingness to travel in Japan & internationally when required.

Your skills:

  • Bias for action- You have an urgency to impact change but not without compromising quality

  • Empathy- You always seek to understand someone's struggle

  • Customer focus- You recognize that customer experience is of prime importance & will go out of your way to ensure that.

  • Hyper organized- You know how to keep track of multiple projects & deliver on time

  • Follow through & completion of cases

  • Attention to detail- look at the finer details

  • Flexibility or open-mindedness to cultural difference, or change of organization dynamics.

Additional Information
At Square, our purpose is to empower - within & outside of our walls. In order to build the best tools for the businesses & customers we support all over the world, we have to start at home with a workforce as diverse & empowered as our sellers. To this end, we take great care to evaluate all employees & job applicants equally, based on merit, competence, & qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name & preferred method of contact, & we will respond as soon as possible.
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