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Better // digital mortgage
 
Sales, Full Time    New York    Posted: Monday, May 27, 2019
 
   
 
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JOB DETAILS
 

About Better.com:

Were one of the fastest growing homeownership companies in America. Why? Because were building a better way to get home & our customers love it. By combining smarter technology with an award-winning team of mortgage experts, were making homeownership so simple it feels magical.

So far, weve:

  • Helped more than 10,000 families get home
  • Financed over $2B in loans
  • Saved families an average of $32,000 in fees over the life of their loans
  • Grew our geographic coverage to 35 states, up from 15 states from a year ago

And were not slowing down. We continue to outpace the rest of the industry at every turn.

Our backers have helped build some of the most transformative tech & finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank, American Express, & others have invested over $85MM in Better & our vision of making homeownership magical.

A Better opportunity:

Were building a world-class sales organization - one that combines highly effective sales processes & systems with a customer experience that people will rave about. The right person for this role is an experienced Sales Operations leader who is able to both operate strategically at 10,000 ft & execute tactically at 10 ft. Someone who knows what world-class sales & customer experience looks like, & who is itching to be the driving force behind an amazing sales team.

Responsibilities will include:

  • Driving sales strategy & strategic initiatives in partnership with Head of Sales
  • Distilling core sales insights leveraging a highly data-driven & analytical approach with an eye towards actionable next steps that move the needle
  • Developing core management systems across sales including but not limited to:
    • Reporting & KPI tracking
    • Audits & training
    • Change management
    • Complaints management
    • Team engagement
  • Enabling organizational development of sales including but not limited to org structure, compensation / incentives, leadership succession
  • Oversee & develop sales operations/enablement team, with functions including but not limited to:
    • Training/learning & development
    • Sales communication
    • Data analysis
    • Sales tools/process
  • Manage the evaluation & interpretation of sales data to identify trends & convert insights into actionable sales processes & tactics
  • Define, own & manage sales team operating procedures

Bonus points for:

  • Prior experience working at fast-growing start-up
  • Prior experience in a sales role

About You:

  • 7+ years of experience in sales operations or management consulting with at least 3 years of management experience
  • Highly structured thinker with the ability to methodically break down complex issues into various parts but also understand how those various parts interact with one another
  • Strong quantitative background in data analysis & modeling (Familiarity with SQL and/or Tableau)
  • Strong bias-to-action, as well as a strong sense of practicality & effectiveness
  • Excellent communication & relationship-building skills.
  • Highly adaptable, & able to thrive in ambiguous or uncertain environments

Things we value:

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news & trends are fascinating. Seriously.
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you dont get excited about homeownership, mortgages, & real estate, it simply wont work.
  • Smarts: book & street. We have to use all the tools at our disposal to build Better.
  • Empathy & Compassion. You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you dont understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking & talking to figure this stuff out, but you cant wait to leave the conversation & build it.
 
 
 
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