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Hi, we're Oscar. We're hiring a Senior Manager, Member Services to join our Member Services team.
Oscar is the first health insurance company built around a full stack technology platform & a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.
About the role
You will lead a team of production leaders that are responsible for key indicators that drive the Provider Services business forward in a structured, collaborative, & strategic manner.
You will report to the Director, Provider Operations.
Work Location:
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture & our mission.
If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.
You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
Pay Transparency:
The base pay for this role in the states of California, Connecticut, New Jersey, New York, & Washington is: $113,600 - $154,450 per year. The base pay for this role in all other locations is: $92,880 - $121,905 per year. You are also eligible for employee benefits, participation in Oscars unlimited vacation program & annual performance bonuses.
Responsibilities
- Decipher key business insights & trends, utilizing those insights to better position the business culturally & operationally
- Create routines that surface opportunities & implement risk mitigation strategies & drive cross-functional collaboration.
- Collaborate with business leaders & internal stakeholders to set strategy, align on organization structure, & evaluate people-based business decisions
- Responsible for ongoing career development of your team, maintaining culture & employee satisfaction
- Compliance with all applicable laws & regulations
- Other duties as assigned
Qualifications
- 5+ years of experience managing & scaling large operations teams within a production or customer service-based environment
- 5+ years coaching & developing teams
- 5+ years experience with production-based operating models & KPI's
- 4+ years experience using data & metrics to drive process & program improvements
- Proficiency with data visualization tools (Tableau, Looker, Periscope, etc.)
- Operational Excellence Certification or demonstration of concepts (Lean Six Sigma Green Belt or similar)
- 3+ years Experience working with teams in multiple locations & within multiple disciplines
Bonus Points
- 2+ years Healthcare or related experience; specifically in high-volume insurance operations
- Bachelor's Degree
- Exceptional organizational skills & attention to detail
- Advanced Google Suite or Microsoft Office capabilities
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience. Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, & disclosure of applicants personal information as well as applicants rights over their personal information, please see our Notice to Job Applicants.
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