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Convene // conference & meeting spaces
Washington, DC    Posted: Tuesday, July 09, 2019
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Who we are:

At Convene, we're building a company that embraces visible & invisible diversity, encourages healthy integration of personal goals & professional development, & fosters community. Our team's evolution, values & culture have been at the forefront of what we do since our founding. With the meetings & office market growing rapidly & showing no signs of stopping, we are constantly evolving & growing our offerings from hosting meetings & events to providing a full suite of offerings for flexible co-working spaces.

What youll do:

The Technology Manager provides & manages all services used to deliver information technology to our customers & associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting & basic lighting for different types of meetings & events. He/she works closely with customers to deliver an excellent meeting, conference, & working experience. Technology Managers oversee Technology Specialists in supporting/executing customer needs & helps manage, train & lead Specialists in personal, technical & career development/training. The person in this role also works directly with the sales & production team to ensure an organized commitment to excellence.

  • The Technology Manager is responsible for Operations Management:
  • Provide ad-hoc troubleshooting & assistance to customers of all technology competency levels
  • Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems & hardware both in-house & client systems
  • Evaluation & trouble-shooting personal computer hardware & software, peripheral device, mobile devices & network component problems
  • Preprogram coordination with client ensuring that all of their technological needs are met & in place for their arrival
  • Provide consultative approach to technology sales for client programs
  • Ensure that booking guidelines are followed, & that all leaders are maximizing space & revenue through audits & the weekly program execution order meetings.
  • Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions & vendors
  • Attend PEO, Pre-Con, & pre-production meetings as needed
  • Direct day-to-day floor operations of Technology Specialists, including set & strike, scheduling, etc.
  • Create weekly schedule for Technology Specialists & coordinate with other locations to share resources
  • Delegate tasks
  • Make personal contact & maintain positive relationships with clients & assist with any reasonable requests during programs
  • Interact with Relationship Sales Managers to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event
  • Prepare & follow-up on all sales quotes using revenue maximization techniques in accordance with Convene standard operating procedures
  • Assist in any areas of daily operation
  • Responsible for Training & Development:
  • Cross-train in other conference center related areas
  • Assist with developing healthy employee relations climate, including employee motivation & coaching
  • Participate in collaborative project efforts with both the technology team & other departments
  • Participate in employee appraisals
  • Mentor Technology Specialists to provide a consistent level of customer service
  • Interview & hire prospective candidates for all positions in the department using targeted selection
  • Stay current on industry trends in special events/meetings through benchmarking, trade publications, competitive shopping, & special event conferences
  • Review all departmental SOPs on a quarterly basis & update as needed
  • The Technology Manager will be Responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, & other departmental expenses:
  • Review P&L/General Ledger reports for department/location ensuring accuracy
  • Approval & submission of vendor invoices to Accounts Payable in a timely fashion
  • Participate in annual budgeting process for team members location
  • Completion of weekly/monthly status reports
  • Maintain & up hold Convenes cultural standards
  • Perform other duties as requested by management
  • Show initiative & drive to solve problems
  • Portray a polished, professional image according to Convene dress code standards

What we look for:

  • High school diploma/GED required, Bachelors Degree preferred
  • 3+ years experience in managing IT & AV equipment & computer software systems
  • Experience leading team members
  • Customer service or hospitality experience preferred
  • Demonstrate extensive knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, & projectors/displays
  • Possess an understanding of Crestron control, & hardware endpoints
  • Basic knowledge of data networking principles, architecture, & applications
  • Experience in the basic installation, configuration, operation & administration of operating systems, applications & hardware for Macs, PCs, LANs, servers
  • Proficient in Microsoft Office & Apple iWorks suite of business applications.
  • Ability to lead & manage other team members while working effectively with both internal & external clients
  • Experience with CRM applications

Physical Requirements:

  • Flexible, long, & weekend hours sometimes required
  • Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance
  • Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
  • Ability to stand, sit, or walk for an extended period of time
  • Ability to climb & work on a ladder for lengthy periods of time

Equipment & Technical Qualifications:

  • Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers & handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
  • Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
  • Lighting: Up lights, GOBOs, Basic dimming
  • IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate & trouble shoot hard/soft video codecs
  • Control: Familiarity with Crestron control systems & associated hardware

About Convene:

Convene ( designs & services premium places to work, meet, & host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality-driven locations in Class A office buildings across major U.S. cities, with plans to expand globally. Convene has raised $260M in equity funding to date, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by both & Fortune Magazine.

Industry: Hospitality

Company Size: 501-1,000 employees

Type: Privately Held


2017 - $55M

2018 - $75M

2019 - $122M

In everything we do, we strive to put the people we do it for first. This starts internally: we believe our values drive behaviors to create culture. Together were building a culture that embraces diversity & learning, humility & gratitude. At the same time, we try not to take ourselves too seriously & strive for a healthy integration between work & personal pursuits.

Benefits you can expect as a Convene employee:

  • Generous, flexible PTO & family leave
  • Generous professional development policy that includes funds earmarked for each employee's discretionary professional growthHave a conference you want to attend? A class you want to take? If it's helping take your career to the next level, we support it. Each employee is required to have 65 hours of learning per year
  • Excellent health coverage for team members & their families
  • Supportive work environment & a leader who is focused on your professional growth
  • Company events that highlight our team's passions & hobbies
  • Healthy snacks

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.

Physical Requirements:

  • Ability to walk/travel between properties
  • Some Air/Train travel required
  • Flexible & long hours sometimes required
  • Move, lift, carry, push, pull & place objects weighing less than or equal to 25 pounds without assistance
  • Reach overheard & below the knees, including bending, twisting, pulling, & stooping
  • Stand, sit, or walk for an extended period of time
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