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About GetFeedback

GetFeedback by SurveyMonkey provides customer experience management for more than 10,000 customers, including some of the worlds leading brands like Yeti, Nike, The Standard, Salesforce, & FitBit. We are attacking the massive opportunity for providing customer experience in the $44 Billion dollar space that is rapidly growing. With a presence in three continents, GetFeedback has been doubling revenue every year & is reinventing what a customer experience platform is. GetFeedback joined the SurveyMonkey family in September 2019.

The Role

We are looking for an experienced Customer Success Manager (Spanish Speaker) who has a strong technical background with Salesforce & is passionate about developing customer relationships that promote retention & loyalty. If you are strategic, enthusiastic, efficient with your time, & passionate about advocating for our customers, then we would love to talk to you!

Responsibilities

  • Work with GetFeedbacks most valuable customers to help them build a powerful customer experience program
  • Assist in onboarding, & build a success plan with each account in your portfolio
  • Act as key partner to understand business objectives & customer needs
  • Ensure that our customers get the most out of their investment in GetFeedback by sharing best practices & measuring their ROI
  • Perform analysis using Salesforce reports & other sources to find opportunities for our customers to increase their usage of GetFeedback & create more value throughout their business
  • Use health management playbook to nurture accounts accordingly
  • Discover & analyze gaps in the customer experience that may lead to customer churn, & work with other teams to address those causes
  • Conduct bi-annual business reviews
  • Assist Renewals manager in successfully renewing your managed accounts

Qualifications

  • 2+ years as a Customer Success Manager
  • Fluent in Spanish
  • Experience supporting a Salesforce integration
  • Consultative approach to problem solving
  • Strong communication skills -- ability to communicate technical content to people of all backgrounds
  • Enjoys collaborating with other teams
  • Strategic thinker -- you are able to see the big picture
  • Strong organizational skills -- ability to multi-task is a must
  • Polished verbal/written communication skills & meticulous attention to detail

Equal Opportunity Statement

At GetFeedback by SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays & parental leave, & equity compensation.

GetFeedback by SurveyMonkey is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

 
 
 
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