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Postmates // on-demand delivery
 
Design, Full Time    Nashville, TN, United States    Posted: Thursday, May 14, 2020
 
   
 
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JOB DETAILS
 

Postmates enables anyone to have just about anything on-demand. We pioneered the on-demand space & currently serve 3500+ cities with a fleet of more than 350,000 Postmates & the largest network of merchants in the US. Were changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, & connecting our customers to any product, anywhere, anytime. Postmates isnt just an app, its a way of life & a part of pop culture. We are the O.G. of on-demand & weve given people a new superpower the ability to Postmate anything from anywhere. Were building a movement to make Postmates a verb: Postmate it.

Skills

  • Strong written & verbal communication skills
  • Exceptional research & analytical skills
  • Experience in learning experience or instructional design, preferably in a customer-focused role
  • Ability to manage projects & meet short deadlines in a fast-changing setting
  • Tech-savviness; experience with mobile devices & software

Responsibilities

Works with limited supervision:

  • Manage implementation & administration of a LMS for agents
  • Develop expert-level understanding of agents work experience & assess learning needs based on qualitative & quantitative data
  • Write & maintain instructional content, partnering with Content & Quality teams when needed to ensure consistency between internal platforms
  • Foster communication & collaboration amongst multiple teams, including Product & Support teams, to facilitate omnichannel learning solutions
  • Spend up to 20% of time working live customer service queues, on a regular basis, & up to 100% of time on occasions
  • Work with training facilitators to design agents in-person learning experience
  • Assess, analyze, & report on learning tool & content effectiveness
  • Drive continuous improvement & innovation in all of Postmates training content
  • Self-manage administrative tasks such as calendar upkeep, data management, & communication with other teams

The Ideal Candidate

  • 1-2 years experience in training, instructional design, or a related field
  • Experience in a call center environment
  • Experience designing training curriculum around work flows & standard procedures
  • Ability to quickly learn new technologies & user support applications
  • Works comfortably in a fast-paced startup environment
  • Have experience with Learning Management Systems (LMS)
  • Bachelors degree

Benefits:

  • Competitive salary & generous stock option plan.
  • Access to the Postmates 401(k) plan.
  • 100% coverage for employees medical, dental, & vision insurance.
  • 95% coverage for dependents medical, dental, & vision insurance.
  • Pre-tax Flexible Spending Account (FSA) for qualified out-of-pocket health care costs.
  • 3 days paid time to volunteer through CivicLabs & positively impact the communities we serve.
  • Generous parental leave including flexible transition plans, Postmates meal credit, & subsidized access to the Milk Store, Urban Sitter, & Concern.
  • Free & confidential counseling resources through an Employee Assistance Program.
  • Pre-tax Commuter Benefits for parking or transit fees.
  • A free subscription to Postmates Unlimited.
 
 
 
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