THE POSITION: 
Our roster has an opening with your name on it

As the Customer Operations Launch manager, your primary mission is to drive & see through new product, market & tool/process launches for Customer Operations. You will be responsible for gathering information around upcoming launches, & will drive the steps necessary in order to prepare Customer Operations team. You'll track & manage the projects for different Customer Operations functions to support launches & associated change management efforts.

THE GAME PLAN:
Everyone on our team has a part to play

• Join a fast pace, collaborative & growing Customer Operations team that is helping to shape betting, gaming, daily fantasy & racing in the US.
• Take ownership of the project management & delivery of new product & market launches for Customer Operations
• Work as part of a multi-skilled team (including operations, regulators, product managers)
• Manage multiple projects across a large internal & external cross functional team
• Coordinate with geographically dispersed teams (internationally)
• Work with multiple stakeholders to manage expectations & ensure clear & precise delivery of products to market
• Work with both waterfall & agile methodologies to deliver projects
• Assist with ad hoc related tasks as directed by the Management team to help operational performance as needed

THE STATS:
What we're looking for in our next teammate

• Has experience with leading customer operations in preparing for product & marketing launches
• Has real experience of working with distributed teams
• Experience communicator & can speak to different levels within an organization
• Has experience managing external business partners & stakeholders
• Has worked in a rapidly scaling business
• Passionate about creating a culture that builds & enables high performing multidisciplinary teams
• Excellent facilitation & presentation skills
• Organized, responsible & transparent with regards to plans, milestones & deliverables
• Can create reports & is excited about using data
• Good relationship manager & negotiator, able to build agreements with business stakeholders
• Advocates an environment where the right decisions are made through consensus
• Project delivery in consulting, banking or corporate retail/store ops a plus
• Experience delivering Sportsbook or Gaming related projects, with integration/migration of customer data activities is a nice to have but not essential
• Has an understanding of the Atlassian suite of products

THE CONTRACT: 
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting & fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship & professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

#LI-Hybrid