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FanDuel // one-day fantasy sports
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FanDuel Group is a world-class team of brands & products all built with one goal in mind  to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

Our brands include:

  • FanDuel  A game-changing real-money fantasy sports app
  • FanDuel Sportsbook  Americas #1 sports betting app
  • FanDuel TV  "The Bettor Sports Network" bringing live sports & interactive content to the games fans care about most
  • FanDuel Racing  A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino  Fan-favorite online casino apps
  • FOXBet A world-class betting platform & affiliate of FanDuel Group
  • PokerStars The premier online poker product & affiliate of FanDuel Group

Our roster has an opening with your name on it

As the Customer Operations Launch manager, your primary mission is to drive & see through new product, market & tool/process launches for Customer Operations. You will be responsible for gathering information around upcoming launches, & will drive the steps necessary in order to prepare Customer Operations team. You'll track & manage the projects for different Customer Operations functions to support launches & associated change management efforts.

Everyone on our team has a part to play

  • Join a fast pace, collaborative & growing Customer Operations team that is helping to shape betting, gaming, daily fantasy & racing in the US.
  • Take ownership of the project management & delivery of new product & market launches for Customer Operations
  • Work as part of a multi-skilled team (including operations, regulators, product managers)
  • Manage multiple projects across a large internal & external cross functional team
  • Coordinate with geographically dispersed teams (internationally)
  • Work with multiple stakeholders to manage expectations & ensure clear & precise delivery of products to market
  • Work with both waterfall & agile methodologies to deliver projects
  • Assist with ad hoc related tasks as directed by the Management team to help operational performance as needed

What we're looking for in our next teammate

  • Has experience with leading customer operations in preparing for product & marketing launches
  • Has real experience of working with distributed teams
  • Experience communicator & can speak to different levels within an organization
  • Has experience managing external business partners & stakeholders
  • Has worked in a rapidly scaling business
  • Passionate about creating a culture that builds & enables high performing multidisciplinary teams
  • Excellent facilitation & presentation skills
  • Organized, responsible & transparent with regards to plans, milestones & deliverables
  • Can create reports & is excited about using data
  • Good relationship manager & negotiator, able to build agreements with business stakeholders
  • Advocates an environment where the right decisions are made through consensus
  • Project delivery in consulting, banking or corporate retail/store ops a plus
  • Experience delivering Sportsbook or Gaming related projects, with integration/migration of customer data activities is a nice to have but not essential
  • Has an understanding of the Atlassian suite of products

We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting & fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship & professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.


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