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The Farmer's Dog // DTC pet health brand
 
New York City    Posted: Thursday, April 01, 2021
 
   
 
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JOB DETAILS
 

Who We Are

The Farmers Dog was created to radically improve the $90 billion global pet food industry starting with a subscription service that sends freshly-made food directly to customers doors. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better. We recently raised our Series C, bringing our total funding to over $100M. We're backed by the early investors of Warby Parker, Dollar Shave Club, Sweetgreen, & Glossier, & are aiming to build a company as healthy as the dogs we feed.

Join The Farmers Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, & much-needed change to the way people feed & care for their pets.

#LongLiveDogs

Where You'll Come In

The Fulfillment Manager will run the operations & management of our Fulfillment partners. Your role would include developing the best in class processes required to scale with our increasing complexity, handle our developing Fulfillment Center (FC) partner base, & ultimately ensure our boxes get shipped on time & accurately.

How You'll Make An Impact

  • Manage third party Fulfillment Center partners to accurately & efficiently pick pack & ship customer orders
  • Working with the order fulfillment associate to ensure a proper balance of FC capacity & customer order flow & the Manager of Last Mile Logistics to coordinate the FC Shipping process
  • Work with external FC partner management to coordinate day-to-day TFD Fulfillment planning & adjustments as well as improvements to the process
  • Develop desired capacity plans & work with Fulfillment Centers to staff/ execute accordingly
  • Develop operational improvements initiatives to support TFD's long-term growth
  • Support growing complexity of TFD product lines/ offerings
  • Develop plans to implement fulfillment changes crafted to improve customer experience

We're Excited About You Because

  • 5+ years in Fulfillment Center operations or D2C fulfillment management of 3rd parties
  • 2+ years in a supervisor or management level role
  • Phenomenal team player, strong communication, quick problem solver/ action-oriented, detailed process-oriented
  • Handled 3rd party provider relationships, & lead multiple complex projects at once
  • Advance knowledge of MS Office/Excel
  • Willingness to travel 20%-30% percent as the need arises
  • Preferred experience with NetSuite, or comparable order management systems

A Few of Our Best Benefits

  • Brand new dog-friendly office in Greenwich Village (upon a safe return-to-office!)
  • Market-competitive compensation & equity packages
  • Comprehensive Healthcare, Dental, & Vision
  • 12 week paid parental leave
  • Flexible PTO & WFH policy
  • Discounted fresh food for your pup
  • Strict daily belly rub quota
 
 
 
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