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Dropbox is simplifying the way people work together, on any device, wherever they go.
San Francisco, CA, New York City    Posted: Thursday, March 07, 2019
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Role Description

As a Senior Customer Success Manager, you will be a powerful advocate that solves problems & sees opportunities within the Educational Industry Vertical on behalf of the customer & Dropbox. The Customer Success Manager is focused on driving active usage & business transformation with our leading accounts & across their business units. Dropboxs Customer Success Managers bring our customers a rare mix of technical & business acumen, an ability to influence decision makers & experience driving transformation programs across multiple business groups. As a key driver for Dropboxs rapid growth in the Enterprise market, Customer Success Managers bring the experience to work with the worlds leading companies, as well as an entrepreneurial attitude & drive.


  • Drive retention, license adoption & active usage within key accounts
  • Ensure renewal for key accounts by driving in-depth business activities throughout the customer lifecycle-- from deployment & adoption to workflow transformation
  • Generate opportunities for upsell & reference within key accounts through project-based activities
  • Be a trusted & knowledgeable advisor for customers C-Suite, IT & business leadership
  • Build & maintain strong, long-lasting customer relationships with key partners & executive sponsors
  • Lead & solve conflicts affecting the account by coordinating, facilitating & operating across internal/external cross-functional partners & relationships
  • Ensure timely & successful delivery of solutions according to customer needs & objectives
  • Communicate the progress of an account plan internally & externally
  • Forecast & track key deployment & adoption metrics


  • 7-9+ years of enterprise software or SaaS account management or senior sales experience with a proven track record of success
  • Preference for EDU Industry experience
  • Working knowledge of developing project plans & delivering technology driven business transformations
  • Extraordinary interpersonal skills with everyone from help-desk to end users to C-level executives
  • Successfully sold and/or run technology software solutions into Fortune 1000 companies
  • A strong desire to learn & define an emerging function in a rapidly growing & dynamic startup environment
  • Passionate about customer success & making life simpler with technology
  • Familiarity with sales cycles in competitive markets
  • Avid Dropbox user & a vocal technology evangelist

Benefits & Perks

  • 100% company paid individual medical, dental, & vision insurance coverage
  • 401k + company match
  • Market competitive total compensation package
  • Free Dropbox space for your friends & family
  • Wellness Reimbursement
  • Generous vacation policy
  • 10 company paid holidays
  • Volunteer time off
  • Company sponsored tech talks(technology & other relevant professional topics)
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