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Critical Mass // digital experience design agency
Sales, Full Time    Nashville    Posted: Wednesday, January 29, 2020
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As a Senior Account Director, you expertly manage & grow client relationships & oversee a portfolio of digital deliverables that launch throughout the fiscal year. Clients describe you as an expert & trusted advisorand you use engaging leadership talents to develop those senior level client relationships. Overall profitability of the business & client satisfaction is on your shouldersbut you have that covered. Youre simultaneously the connective tissue between your team, your Clients & external partners. A leader & a motivator across all disciplines, who builds trust at every turn.

You will:

  • Be the business leader
    • Understanding, tracking & owning financials, including revenue & profitability.
    • Look for opportunities to pitch Critical Mass expertise to help drive the Clients business forward
    • Provide clients & internal team with strategic direction.
    • Achieve positive results through our deliverables from digital campaigns to Websites
    • Maintain a high level of service to the Clients while being a true partner to the Critical Mass team
    • Mentor & coach team members while motivating & leading overall project teams.
    • Define & implement best practices throughout an account.
    • Contribute to overall development of the Client Services discipline

You have:

  • 15 years of Client services experience with a digital agency, technology company or on the Client side within digital marketing
  • Experience working with complex clients on portfolios in excess of $5MM. Automotive experience a plus
  • Leadership skills: the fusion of patience & strength, calm & grace under pressure, navigation through personalities & working styles & the ability to work with a distributed team with people at all levels
  • Interactions with others using tact & good judgment
  • Ability to react quickly, assess situations & implement solutions
  • Advanced negotiation, communication, writing, & organization skills with an outstanding attention to detail
  • Experience formulating & driving long-term strategic account plans, strategies, & roadmaps
  • An understanding of Website platforms (such as AEM), content management, site optimization, analytics, ecommerce & other digital technologies (apps, AR, VR). Not afraid to talk tech

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