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The Business Systems Analyst intern will work closely with the Finance, Project Delivery & HR teams to ensure the accuracy & the integrity of the Financial timekeeping, Project Delivery & BI reporting systems. As part of the IT team, this position supports over 1100 employees & is the key contact to troubleshooting IT issues related to the financial software.

This is a 12-week internship commencing March 15, 2021 through May 28, 2021. Full time availability will be required through that time.

You will:

  • Assist with implementation of software architecture, standards & processes
  • Participate in implementation, testing & deployment of new & existing software
  • Maintain & support the timekeeping & project delivery software including change control documentation, key data changes & process documentation
  • Assign security & access rights for over 1100 users across multiple locations
  • Provide on-boarding support to new users on using the timekeeping system
  • Troubleshoot issues & queries from employees as well as the Finance & Project Delivery teams
  • Ensure time entry compliance across Critical Mass using established procedures

You have:

  • Experience providing user application support
  • Strong interpersonal skills & ability to work well with others
  • Exceptional attention to detail & the ability to prioritize a shifting workload
  • Ability to work independently & to exercise strong technical judgment
  • Interest in learning new technologies & new software
  • Excellent verbal & written communication skills
  • Experience with Excel including pivot tables & database queries
  • Proven problem solving & troubleshooting skills
  • Ability & desire to thrive in a fast-paced, client-services environment
  • Prior BI experience considered an asset
  • Prior experience with financial systems, timekeeping management or general application administration considered an asset
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