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Braze // lifecycle engagement platform for brands
Product, Full Time    New York    Posted: Thursday, February 11, 2021
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Braze delivers customer experiences across email, mobile, SMS, & web. Customers, including Seamless, HBO, Disney, Urban Outfitters, & Venmo, use the Braze platform to facilitate real-time experiences between brands & consumers in a more authentic & human way. And we do it at scale each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 & the Forbes Cloud 100. The company has also been selected as one of Magazines Best Places to Work (2019 & 2020), & Crain's Best Places to Work in NYC (2019 & 2020).


We are seeking an experienced, globally-focused Product Manager who can work closely with Design, Engineering & Go-To Market teams to improve the Braze experience for our SMB (small to medium business) customer segment. You will lead the discovery & delivery of new capabilities designed for the needs of SMB users. You should have a passion for creating & leveraging leading-edge technologies to create complete customer solutions, enjoy getting out into the field to understand customer needs, & have experience bringing new product ideas to life using a data-driven approach.    

Youll join the SMB team, which owns the experience & strategy for Braze SMB clients & is critical to the company's continued growth.  


  • Define the product vision, strategy & milestones for the SMB team.
  • Help manage the product roadmap for our SMB team analyzing inputs from a wide variety of sources to prioritize the most important next steps for our product.
  • Deeply understand our customers, market, & technology environment.
  • Provide expertise on the problems experienced by SMB marketing teams.
  • Collaborate closely with Product Designers, Engineers, Product Managers, & counterparts across the business to scope effective solutions & ensure that were building excellent products.
  • Establish & manage internal & external customer expectations.
  • Lead product development in a lean, entrepreneurial start-up environment.


  • An experienced builder with 4+ years of Product Management experience. 
  • You have strong communication, collaboration, organization, & persuasion skills. 
  • You have a proactive, positive, can-do attitude. You drive projects to completion & are always looking for new ways that processes & products can be improved. 
  • You have strong technical experience  you understand how distributed systems & mobile technology products work. 
  • You have an eagerness to learn & grow. 


  • Experience working in the growth or marketing automation industry
  • Experience at a high-growth, high-scale technology startup
  • SaaS experience at a B2B company


  • Competitive compensation that includes equity
  • Flexible time off policy to balance your work & life, including paid parental leave
  • Competitive medical, dental, & vision coverage for you & your dependents
  • Collaborative, transparent, & fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information & how you can exercise your rights.

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