Foursquare is the leading independent location technology & data cloud platform, dedicated to building meaningful bridges between digital spaces & physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, & achieve better business outcomes. A pioneer of the geo-location space, Foursquares location tech stack is being utilized by the worlds largest enterprises & most recognizable brands.
Foursquares flexible building blocks include technology to maximize marketing impact & drive incremental real-world engagement (Attribution, Audience, Proximity, SDK); data to deeply understand points of interest & real-world behavior patterns (Places & Visits), & tools to conduct advanced analysis, data enrichment, unification & visualization (Unfolded Studio).
About the Team
The Client Solutions & Support Engineering team is responsible for building & maintaining custom solutions for Foursquare Enterprise Clients & providing best in class technical support across all of our product offerings. We work directly with clients & partners providing technical guidance & making sure they are able to use Foursquare products & data effectively. We are a high-impact team of developers working on the bleeding edge of the full suite of Foursquare products & data working closely with our Sales Engineering, Customer Success & Product Management teams as well as with clients & partners.
About the Role
As a Support Engineer working on our Enterprise products you are instrumental to client success. You use your technical skills, curiosity & persistence to analyze, understand & troubleshoot issues with FSQ Places & Visits data. You enjoy helping others solve problems & advocate for customers internally - working cross-functionally to ensure delivery & data issues are resolved for customers. This is a fast-paced service-oriented team so if you like solving different technical problems every day & working with data - please apply!
Responsibilities of the Role
- You will triage failed deliveries & data issues - reproducing customer issues, using your data analysis skills to assess scope of impact, & work closely with Product & Engineering to resolve
- Ensure Customer Success team members are unblocked & informed regularly of updates
- Serve as the primary technical support for customers, engaging other teams (Product, Solutions Architect, Analytics) as needed
- Develop troubleshooting guides & notebooks
- Improve data quality & delivery monitoring
- 3+ years experience in a Support Engineering or similar client-facing technical roles
- Experience with working across several teams (technical & non-technical) in a cross-functional role
- Experience with explaining technical concepts to non-technical stakeholders
- Strong written & verbal communication skills
- A passion for unblocking others & finding solutions
- Demonstrate an ability to write SQL queries & leverage SQL for troubleshooting
- Demonstrate an ability to visualize & analyze data (Notebooks preferred; spreadsheets ok)
- Familiarity with at least one programming language (Python preferred)
- Basic proficiency with Shell scripting & command-line utilities
- Well-versed in reading code, technical documentation, & stack traces
- BS in Computer Science, Analytics or related field, or equivalent experience.
Nice to Have
- Experience with Grafana, Prometheus or similar monitoring technologies
- Experience leveraging Notebooks (Databricks, Jupyter, etc.) for data analysis
- An understanding of Location/GIS industries & data
- Experience working with Big Data
- Experience supporting Enterprise SaaS customers
Perks & Benefits
- Learning & development programs from individual contributors to managers
- Individual, professional coaching for all full-time employees
- Flexible time off - rest & recharge when you need it!
- Comprehensive & competitive health, vision, dental, life insurance
- 401(k) with company match
- Home office setup: you get all necessary hardware & internet reimbursement
- Family planning programs via Carrot & Maven
- Employee Resource Groups to help you stay connected
Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives & backgrounds. This leads to a more delightful experience for our users & team members. We value listening to every voice & we encourage everyone to come be a part of building a company & products we love.
Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.