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Deliveroo // restaurant food delivery
London (Blackwall)    Posted: Tuesday, June 11, 2019
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Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges & an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago & finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years & we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines & restaurants, turning cooking from a chore to a choice, & giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants & consumers. We operate one of the most complex three sided marketplaces in the world & we do this in real time. Millions of customers & thousands of restaurants & riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And were just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at 7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking & travel to retail & communications - its clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FTs list of Europes fastest growing 1000 companies in 2018, & we were the first company ever to win Deloittes UK Top 50 two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

As the Assistant Site Manager, you will be working with the site manager & taking responsibility for the whole site, from maintaining the kitchens, to ensuring the smooth running of all the delivery only kitchens. Working with a wider team you will be tasked with improving kitchen efficiencies overall, from prep time, service time & have a huge influence on maximizing the profitability of the restaurant brands through using your expert knowledge to suggest labor control & stock control, amongst other innovative suggestions. You will be working alongside the site manager, & managing a team of kitchen assistants, whilst working closely with up to 10 head chefs & their kitchen staff.

You will be tasked with:

  • Ensuring the site is fully functional at all times, from maintenance issues, meeting health & safety standards & managing stock deliveries.

  • Support the head chefs to ensure maximal operational efficiency, through labor costs, stock control & service/prep time.

  • Liaise with our restaurant account management & rider operations teams to improve overall performance of the site, for both customer & restaurant brands.

  • Lead on training, development & progression in all areas on site for the benefit of the restaurant brands

  • Managing the logistics of the whole site, from prep, receiving orders, stock deliveries, ordering & staffing costs, P&L.

  • Managing conflict, operational & logistical challenges & dealing with multiple situations regarding service standards at any one time.

  • Ensuring food hygiene is upheld across every kitchen.


It is essential that you have a minimum of 2 years experience in a fast paced hospitality environment, whether this be contract catering, operations, events or restaurants. Along with this, a good understanding of P&L is ideal, experience in managing P&L for your business in excess of 500k annually.

As a weekend & late night company in the industry, it is essential for you to work shift work, including week nights & weekends. Typically 2 out of 3 weekend nights you will be required on shift.

It is essential that you will be able to demonstrate the following:

  • Be a logical thinker & be able to think outside of the box

  • Solutions focused & a great problem solver who can think on their feet.

  • Can do attitude

  • Manage upwards to the restaurant brands & influence their ways of working

  • You have the ability to influence & drive a team around you

  • Be able to prioritize your work in a logical manor whilst ensuring all tasks are completed in a timely manner.

  • A strong communicator, & team player

  • A keen eye for detail, where nothing gets missed

  • A proactive, independent worker who can think on their own two feet.

  • A passion for food, fast paced environments & delivering exceptional results.

  • A passion to build a successful business around you, whilst helping huge brands & independents develop their brands to ensure maximum profits for return in what is a small investment.

  • The desire to grow & succeed with the UKs fastest growing tech companies to date

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, were always looking for new ideas & were very transparent about the decisions we make & why we make them.

There are so many questions we need to answer & plenty more we havent even encountered. How do data & technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - & there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth & personal impact is enormous.

Benefits & Diversity

At Deliveroo we know that people are the heart of the business & we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away & relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners & because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed & able to share in the companys success.

We believe a great workplace is one that represents the world we live in & how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food & a desire to be part of one of the fastest growing start-ups around.

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