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Critical Mass // digital experience design agency
Toronto    Posted: Wednesday, February 17, 2021
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The Technical Support Analyst is responsible for supporting users & their surrounding infrastructure that are necessary for daily business operation. They ensure that applications are readily available to all users, along with account management & day-to-day troubleshooting.

This is a 12-week internship commencing March 15, 2021 through May 28, 2021. Full time availability will be required through that time.

You will:

  • Ensure daily tasks & tickets are completed or assigned to the correct support staff
  • Provision new hardware to all new & existing users
  • Provide technical support for critical software, which includes provisioning, installation/configuration along with maintenance
  • Maintaining user accounts, along with password changes & recovery

You have:

  • Post Secondary Diploma, preferable in Computer Sciences or equivalent combination of education & experience
  • Great communication skills in English, both written & oral
  • Knowledge & experience in commonly used concepts, practices & procedures in IT field
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