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BentoBox // website services for restaurants
Product, Full Time    New York    Posted: Tuesday, December 03, 2019
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BentoBox empowers restaurants to own their presence, profits & relationships. The hospitality platform disrupts third-party services that come between the restaurant & the guest. BentoBox puts the restaurant first & offers tools that drive high-margin revenue directly through the restaurants website, including online ordering, catering & gift cards. BentoBox is trusted & loved by over 5,000 restaurants worldwide including The Meatball Shop, Joseph Leonard, Union Square Hospitality Group, Eleven Madison Park & many more. Learn more at

Were looking for a talented Product Manager to play a crucial role in developing & executing the BentoBox roadmap. Reporting to the VP of Product, this individual will take on two business critical roles across core product & growth: (1) building tools in the CMS to help restaurants drive diner acquisition & retention, & (2) driving customer growth & LTV in collaboration with the growth marketing team. In this joint core product & growth role, this PM will work to bring value-driving product enhancements & conversion-focused experiences from ideation to launch.

What Youll Do:

  • Own business-critical OKRs & collaboratively define your teams product roadmap through customer & competitive research & data analysis
  • Work closely with product design, engineering, marketing & other stakeholders to drive initiatives from ideation through design, execution, & launch
  • Perform direct customer research to identify pain points, define requirements, & ensure solutions satisfy customer needs
  • Drive conversion-focused growth initiatives & experiments to increase customer acquisition & LTV
  • Lead agile development ceremonies & find opportunities to test assumptions & build MVPs
  • Define, monitor, & analyze product metrics & use learnings to improve prioritization & development
  • Clearly track & communicate product plans, trade-offs, & results to a wide range of audiences

What Youll Bring:

  • 3+ years of user-facing product management experience, preferably on a SaaS product
  • Experience driving cross-functional teams, including engineering & product design
  • Strong product intuition & experience solving customer pain points & breaking down ambiguous problems
  • Experience with growth, marketing, or conversion-focused experiences
  • Great analytical skills & familiarity with SaaS KPIs & analytics tools
  • Proven track record of successfully managing & delivering digital products
  • Excellent communication & presentation skills, accommodating both engineers & business stakeholders
  • Ability to operate semi-autonomously in a fast-moving, agile environment
  • Passion for the hospitality industry & a proactive mindset

What We Offer

  • Competitive salary + equity
  • Full benefits (medical, dental, vision, 401(k), commuter benefits, life insurance)
  • Flexible vacation plan
  • Paid parental leave
  • Professional development, growth, & support
  • Perks when dining with BentoBox customers such as tip reimbursement
  • Stylish SoHo office with fresh snacks, seltzer, cold brew coffee, & a bar
  • Delicious catered lunches from BentoBox customers every Friday
  • Ability to make a positive impact on the hospitality community
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