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Who are we?

WorldRemit is changing the way people send money abroad. Weve taken something complicated & made it simple. Tap the WorldRemit App or click on our website & your international transfer is made to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries & we continue to expand our footprint.

Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators & payment systems around the world. These were never designed to work together, but WorldRemit makes it happen.

WorldRemit has grown on average by 50% year on year & is now processing over 3bn of remittances on an annualised basis. We have raised c.$200 million in funding, currently employ over 750 employees & have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong & other locations.

The journey is just beginning. We believe in faster, simpler, more accessible money transfers. That means building better products & services for our customers.

Changing the world isnt easy so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, & have the drive to make them happen. We aim to attract, retain & develop people that can bring to life our values:

You can learn more about our culture & how we work by watching this video on our Careers page

https://www.worldremit.com/en/careers.

About the Role

At WorldRemit we are all about customer & how we can make sending money to friends, family & loved ones around the world quick & easy. We are looking for passionate people who have care & empathy to help our customers with what they need & provide them with support when they contact us.

Responsibilities

  • Managing queries regarding to our services & customer account/transaction over the phone, email & live chat
  • Advising customers on our products & WorldRemit offers
  • Think outside of the box to do everything we can to resolve customer query
  • Screening & verifying customers identification
  • Reviewing transactions & identifying suspicious activities. Reporting & escalating suspicious activities to the relevant department
  • Monitor & make decision on transactions

Summary of required experience & attributes

  • Fluent written & spoken English & Spanish
  • At least 1-year experience in a Customer Service role
  • Good communication skills
  • Passionate about helping people & go the extra mile to keep customers happy
  • Be a team player that can adapt to a fast-paced & changing environment
  • Highly disciplined, self-motivated, & service delivery focused. Always willing to go that extra mile.
  • Ability to take responsibility in challenging situations
  • Expertise in multi-tasking
  • Flexible & able to work as part of a shift rotation basis (24/7 365 days)

Key Details

Duration: Permanent
Location: Victoria
Salary: Competitive
Start Date: ASAP

Benefits

  • Life assurance of 3 times your salary, should the worst happen.
  • Pension scheme offering 8% matched contributions.
  • Private medical & dental care plans.
  • 25 days of holiday plus bank holidays, rising to 28 after 3 years.
  • Free breakfast & fruit every day & Friday afternoon tea drinks & nibbles.
  • No formal dress code.
 
 
 
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