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Glossier // personal beauty brand
 
Boston, MA    Posted: Thursday, June 27, 2019
 
   
 
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JOB DETAILS
 

As the Boston Pop-Up Manager, you will be supporting & leading the local team in day-to-day store operations & be responsible for team management tasks. We are looking for a quick thinker & problem solver to help us bring a unique retail experience to Boston. In this role, you will be a present mentor & coach for the store team & manage the front-of-house & back-of-house retail operations to create the best customer experience possible. You will be a part of the Boston pop-up team & help bring the local Glossier experience to life.

Full-time only (approximately 40 hours/week)

Start date: August 2019

Duration: 10 weeks (this is a temporary position)

Responsibilities

Team Management

  • Drive & build a team-centric culture
  • Consistently behaves as a self-starter, overcoming ambiguity with ease
  • Schedule shifts, create daily zone charts, process payroll & vacation/time-off requests
  • Manage store traffic & flow; offer support & reassigns team members based on staffing needs
  • Monitor individual performance of each team member & deliver feedback thoughtfully
  • Demonstrate strong conflict management & resolution skills
  • Appropriately handle conflicts with customers & employees alike
  • Work strategically with the leadership team to improve & develop Glossier retail operations & employee experience
  • Perform opening & closing duties when needed, including supporting inventory, counting cash & any back of house needs

Maintenance

  • Ensure all areas of the pop-up are consistently clean, stocked & organized
  • Report any maintenance required in the pop-up to the retail leadership team
  • Maintain constant stock of team supplies (food, bathroom products, etc.)
  • Manage all processes relating to the store uniforms

Store Feedback

  • Collect quantitative & qualitative feedback & insights on a daily & weekly basis & shares them with a sense of urgency as needed
  • Collect key KPIs to help us analyze the store performance (traffic, conversion, etc.)

Store Operations

  • Maintain a 360-view of store operations, facilities, merchandising, flow & experience elements, & ensures that company & retail standards are being met
  • Maintain store supplies & manages ordering processes
  • Ensure proper inventory receiving processes & execution of inventory counts
  • Coordinate fulfillment from our warehouse with our logistics team
  • Maintain inventory & supply for both back of house & front of house

Skills & Qualifications

  • 2+ years of experience leading retail teams in a high traffic, high volume retail environment
  • Strong interpersonal skills, with the ability to communicate professionally, patiently & effectively with customers, team members & corporate partners
  • Strong leadership skills; can rally, motivate & develop a large team of people
  • Can thrive in a high volume, high traffic start-up environment
  • Ability to perform & train to expert hospitality & customer service skills, including having a high sense of urgency, being detail oriented & culturally aware
  • Resourceful & entrepreneurial; a problem solver by nature & not afraid of change
  • Ability to lead by example--roll up your sleeves & jump in when the situation requires it
  • Can routinely build an exceptional customer experience & create community
  • Ability to work a flexible schedule, including evenings, holidays & weekends
  • Ability to work starting at the beginning of August, for about 9 weeks
  • Ability to travel for potential training in July
  • Can maintain regular attendance in order to meet the responsibilities of the role
  • Ability to stand and/or walk for up to 6-8 hours a shift in a retail environment
  • Ability to freely access all areas of the store, including sales floor & stock areas, by standing, walking, stooping, kneeling, bending & climbing a ladder or step stool
  • Ability to fully engage with customers, including applying products to customers faces, sharing product knowledge, & creating positive shopping experiences unique to the customers individual needs
  • Ability to lift and/or move up to 50 pounds at any given time; ability to regularly lift and/or move up to 25 pounds
  • Computer & technology proficient
  • Comfortable working in an environment that is frequently photographed & recorded
  • Resides in a commutable distance from the job location

Preferred Qualifications

  • Experience in hospitality roles
  • Experience in a high volume, customer-facing role
  • Passion for the Glossier mission & products, as well as understanding of the Glossier aesthetic & visual language

About Glossier

Glossier is a beauty company that lives in NYC, is sold on the internet, & promotes a skincare-first philosophy that celebrates beauty in real life.

We are an Equal Employment Opportunity (EEO) Employer. It has been & will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, & termination.

 
 
 
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