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    Sign in  
HubSpot // software for inbound marketing & sales
Design, Full Time    Dublin, Ireland    Posted: Wednesday, April 07, 2021
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At HubSpot our core value is to Solve for the Customer. The UX Research team lives this everyday as we strive to better understand, serve, & delight our customers. 

The UX Research team is looking for an experienced researcher to join our team. In this role focused on the HubSpot Mobile product, youll get to explore complex problem spaces & become an expert in how customers address tough challenges like modeling their businesses. This is a fantastic opportunity for a resourceful, energetic team player who wants to architect research strategy & help build a user-centric culture for an important business unit. You will have the opportunity to work directly with the Design & Product Leadership in this group to set strategic direction.

Embedded within HubSpots product organization you will partner with Design, Product Management, Analytics, & Engineering to uncover deep insights about our users' behaviors & attitudes. You will communicate results & actionable recommendations across the company to influence key decisions & product direction. You'll think big about new areas, test concepts as they are being developed, & evaluate products once they've rolled out.

In this role youll get to:

  • Collaborate with product managers, product designers, & engineers to drive product decisions & direction
  • Work with product analysts & product experts to triangulate data from multiple sources
  • Strategize & socialize the learning agenda, research plan, & approach
  • Conduct research, synthesize data, & report findings to stakeholders
  • Use your findings to influence product teams to improve product utility, usability, & satisfaction
  • Evangelize the UX research discipline & the UX Research team throughout HubSpot

We are looking for people who have:

  • Success leading user research projects with demonstrated impact
  • Ability to influence teams to leverage research to set high-level strategy
  • Broad tool set of research techniques 
  • Knowledge of data analytics
  • Great listening & communication skills
  • Awareness of your own & others biases & the ability minimize them in your work
  • Ability to identify & articulate behavioral patterns
  • The desire to dig into the data & are energized by unstructured discovery or exploratory research

Bonus skills:

  • Experience with SaaS products
  • Experience creating study plans for discovery research
  • Experience running design thinking workshops
  • Experience with field methods.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please dont hesitate to apply wed love to hear from you.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software & support to help businesses grow better. We build marketing, sales, service, & website management products that start free & scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work through. If that sounds like something youd like to be part of, wed love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, & learn about our commitment to creating a diverse & inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, & has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, & more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices & remotely. Visit our careers website to learn more about culture & opportunities at HubSpot. 

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, & related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, & the rights you can exercise over HubSpots use of your personal information. 

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