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Pendo // platform for product experiences
Sales, Full Time    New York City    Posted: Friday, February 19, 2021
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Pendo is looking for a Director of Sales to lead our growing Voice of the Customer sales team, selling Pendo's Feedback tool to customers & prospects. This sales team will be a combination of 6-10 Corporate & Mid-Market level sellers in the US & EMEA. 

You will be accountable for building out this sales team & hitting sales targets for our new Feedback (Voice of the Customer) team. You will build strong working relationships with other Pendo customer-facing personnel in the Sales, Customer Success, Engineering, Marketing & Product Management ecosystems. Our goal is to grow our Feedback customer base. 


  • Lead a sales team to ensure a seamless delivery of Pendos Feedback product & achieve sales targets
  • Develop & maintain effective long-term relationships with stakeholders internally & in our customer base
  • Provide thought leadership & best practices, both internally & externally, around customer feedback
  • Build a sales team that seeks win-win outcomes & ensures VoC customers are successful. Where necessary, support the renewals process to minimize customer attrition


  • 5+ years of previous leadership experience in SaaS sales
  • 8+ years of successful sales experience
  • Proven effectiveness at leading & facilitating meetings & workshops
  • Ability to serve as credible & effective advisor/coach, especially around change management (cultural, technical & business)
  • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications, & automation
  • Experience managing large scale, cross-functional projects
  • Knowledge of Product Success / Product Management space
  • Ability to prioritize, multi-task & perform effectively under pressure
  • Exercises sound individual judgement, focused on improving the customer experience.

Pink, Perks, & Such:

Pendo was founded in 2013 by former product managers, who combined their heads & hearts to build something they wanted but never had as product managers -- a simple way to understand & attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital & Meritech. You will gain experience in a diverse & exciting set of technologies & clients & have a real impact on Pendo's future. Our culture is passionate, dynamic, & fun.


  • Company Equity
  • Health benefits 100% covered for your entire family. 100% dental & vision coverage for employee
  • Open vacation policy
  • Free weekly lunches & fully stocked kitchen with drinks, goodies & balanced snacks
  • Frequent company & team-building events
  • Free parking or monthly stipend for other modes of transportation (biking, walking, do you skate?)
  • Lots of company swag...hope you like pink!

Best private cloud companies to work for, we're #1

What makes Pendo culture special

We are an equal opportunity employer & believe having diverse teams in which everyone brings their whole self to Pendo is key to our success. We welcome people of different backgrounds, experiences, abilities & perspectives.

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