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1stdibs // online marketplace for beautiful things
 
New York City    Posted: Saturday, February 27, 2021
 
   
 
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JOB DETAILS
 

The Engineering team is hiring a IT Support Specialist at our New York office. 

What youll do:

  • Assist with new employee onboarding including set-up of user accounts, software & hardware
  • Under minimal supervision, provide assistance, coordination, follow-up on customer issues, & real-time desktop support
  • Provide desktop support including problem recognition, research, isolation & resolution steps for system & application software, hardware, & peripherals 
  • Able to identify & organize tickets according to priority
  • Distribute tickets to engineers & technicians
  • Identify, diagnose, & resolve Level One problems for users
  • Deliver, tag, set up, & assist in the configuration of end-user desktop hardware, software & peripherals
  • Diagnose & resolve end-user network or local printer problems, hardware problems & e-mail, Internet, dial-in, & local-area network access problems
  • Coordinate timely repair of computer equipment covered by third-party vendor maintenance agreements
  • Perform minor desktop hardware repair for computer equipment & peripherals that are not covered by third-party vendor maintenance agreements
  • Troubleshooting day-to-day user issues

Who you are:

  • 2-5 years of experience
  • Customer service mindset
  • Expertise in OS X
  • Comfortable in a mixed, though primarily Mac environment
  • Familiarity with Google Apps a plus
  • Strong organizational skills & ability to multitask
  • Strong communication skills
  • Ability to adjust quickly to changing priorities & make decisions with limited information in a fast-paced environment

1stDibs is the worlds largest online luxury marketplace for rare & desirable objects. It has become the go-to source for the world's leading interior designers & consumers to find antiques, furniture, jewelry, vintage fashion & fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital & Alibaba, 1stDibs is a unique blend of expert curators & seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, & Twitter.

1stDibs is an equal opportunity employer. We celebrate diversity & we are committed to creating an inclusive environment for all employees.

1stDibs is actively hiring and, in response to COVID-19, conducting all interviews & onboarding virtually. Any new or current team members will be temporarily working remotely until our offices reopen, at which point all employees are expected & required to return physically to the New York office.

For additional information about location requirements, please discuss with the hiring team following submission of your application.

 
 
 
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