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Alfred // digital & in-home concierge services
Fort Lauderdale, Florida    Posted: Tuesday, November 26, 2019
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Your role in our mission

As a Hospitality Specialist you are a key part of the Customer Experience team focused on supporting our animated & vibrant client base as well as our All-Star Alfred Squad to ensure that each & every one them feels taken care of. Your part is to be on the front lines -- with one hand you'll be fielding phone calls, emails, & SMS; with the other, youll be supporting our account management & sales teams to create unique, groundbreaking customer experiences. You are critical for us achieving our mission of changing the world with human powered technology.

What youre like

  • Problem solver- one size doesnt fit all
  • Naturally empathetic & happy
  • Self starter who is comfortable working autonomously within a loose framework
  • Have the ability to think on your feet, be proactive, & tackle several projects at once
  • Thoughtful & rational decision-maker weighing different options & optimizing choices based on client & business needs
  • Can manage different stakeholders & balance authoritativeness & understanding. You need to be able to manage vendors, Alfreds, & be a client advocate all-at-once
  • Roll up your sleeves to get things done - executing not only quickly but with high quality
  • Are team-oriented
  • Comfortable with difficult conversations
  • Dont accept no as an answer
  • Possess excellent written & verbal communication skills

What youll do

  • Receive, review, manage, & execute inbound customer requests & communications, across multiple channels.
  • Coordinate & drive multiple requests simultaneously to execution (aka: get things done for customers.)
  • Manage multiple vendors across different service types
  • Capture & solve service errors
  • Create new processes as our business expands to roll out company wide
  • Make yes / no calls on requests based on on cost-efficiency

What else youll need

  • Bachelors degree

Youll connect with us If you

  • Act like an owner
  • Conduct yourself with the highest integrity
  • Speak up with radical candor
  • Practice empathy
  • Have a high & ever-climbing bar for excellence
  • Dont give up, even when it gets tough
  • Help make the team greater than the sum of its parts
  • Are thoughtful & self-reflective
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