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Casper // sleep startup focused on mattress
New York, New York    Posted: Tuesday, September 28, 2021
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The Director, Retail Operations is responsible for building an operational foundation in order for Casper to scale to 200+ stores. This includes building a facilities strategy, owning inventory management, overseeing new store openings & establishing procurement budgets for operational stores.

The ideal candidate is an owner, an exceptional people leader, a master of cross-functional influence & comfortable being hands on.

This role reports to the VP, Global Retail.

When youre not catching zzzs, this is what youll do

  • Develop, lead & own facilities strategy for a fleet of 200+ stores. This includes ongoing maintenance, repairs & store renovation & refresh calendar.
  • Develop, lead & own retail inventory management strategy from defining performance measures to allocation optimizations & BOH workflow definition. This includes but is not limited to defining & improving store carrying capacities & optimizing allocation planning.
  • Lead new store opening program of next 200 Casper stores at minimum.
  • Own special projects related to Retail & the development of operational policy & procedures such as loss prevention, workplace safety & workforce management.
  • Own ongoing procurement for opened stores & define relevant budgets. 

Our dream candidate is...

  • 8-10 years of experience leading Retail or Store Operations in a scaled retail environment with a fleet of 100+ stores.
  • Proven ability to lead & execute complex programs or projects from scratch.
  • Direct management experience of teams of at least 5+.
  • Experience thriving in a matrix & collaborative environment.
  • Global & multi-channel distribution experience 
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