Contentsquare is a dynamic SaaS technology startup based in New York City seeing explosive growth following $190 million of funding. Recognized by Gartner as one of the four most innovative ecommerce technologies in the world, & Wired Magazine as one of Europe's hottest startups, Contentsquare is a Digital Experience Analytics Platform helping brands to create better experiences online.
We work with 600+ clients globally including Unilever, L'Occitane, GoPro, Hertz, Avon & Club Med to empower their teams with behavioral insight.
About the role:
As a Customer Onboarding Manager, you will own the critical & important early phase of the customer lifecycle, onboarding & enablement of Contentsquare's new Customers onto our platform. You will be responsible for rapidly understanding their business requirements & driving them to realize a fast time-to-value from their investment in Contentsquare as efficiently as possible. Working alongside Customer Success Managers & Implementation Managers, you'll manage delivery against the end-to-end customer enablement program requirements to achieve key customer milestones efficiently as possible.
In this role, you will build solid & meaningful relationships with key end-users amongst our Customers at the onset of the relationship. You will serve as a reference throughout the enablement period to internal teams, including Customer Success Managers, Implementation Managers, Product Experience Managers, Support, Partnerships, & Product.
We are hiring an Onboarding Manager who is currently based remotely & ready to travel to regularly scheduled customer trainings. You'll work from your home office & will communicate regularly through Slack & regular catch-ups with your ambitious & highly collaborative team of Onboarding Managers & Customer Success Managers. Plus, you'll have plenty of opportunities to visit our US (NYC & San Francisco) & global offices.