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Credible
consumer lending marketplace
 
Durham, North Carolina    Posted: Wednesday, June 12, 2019
 
   
 
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JOB DETAILS
 

Who is Credible?

We believe lifes changes create financial needs for people & that the traditional financial system often puts up unnecessary obstacles. People celebrate major milestones like going to college, getting married, & buying a home. And most of the time, these milestones come with financial implications.

At Credible, we have built a company with the mission of bringing transparency, choice, simple processes & savings to accessing credit for lifes important moments. What you see is what you get. We are committed to being upfront, honest, & clear about your options. There are no mysteries, no hidden fees, & no secret clauses.

Credible is a fast-growing Australian Securities Exchange (ASX) listed Fintech company that has world class management, has raised multiple rounds of funding, is generating significant revenue & is disrupting the lending market & helping people save money & get out of debt faster.

About the role

As a member of our Client Success Team, you will be the problem solver & ambassador for our clients, assisting them if they run into difficulty & generally ensuring their process is as smooth as possible. We care about our clients' success & experience when using Credible, & we will go out of our way to answer phone calls, support tickets, & online queries simultaneously to make sure we help them meet their goals! In our new office in Durham, you will play a meaningful role on this growing team.

Sample Projects Include:

  • Serving as a guide to a high volume of customers on Credibles products, processes & partner lenders. Be their advocate while they navigate the impact of life-changing financial decisions.
  • Performing outbound calls to re-engage clients & help guide them through the loan process with Credible or our partner lenders.
  • Identifying trends impacting client experience & communicating operational issues to our Product Management & Software teams.
  • Building out FAQs & improving product features to make our product simpler, clearer, & better for everyone.

Education & Experience:

  • Bachelor's degree preferred; experience considered in lieu of degree.
  • 1-3 years of client success experience involving outbound phone support required.
  • Familiarity with customer care tools such as Salesforce, preferred.

Personality & Values:

  • Patient, personable, & kind both on the phone & in writing.
  • Customer service mindset; you understand what makes people tick & you want to help them succeed.
  • Good at spotting patterns; you notice when you a lot of people are running into similar issues & you are excited to help us make that problem disappear.

Compensation:Thisisanon-exempt,hourlyrole.Weofferacompetitivehourlyrate.

TimeRequirement: Our Client Success department is open 7 days a week so weekend work may be required.

If this sounds like an inspiring opportunity you would like to be a part of, we look forward to hearing from you.

Why you want to work at Credible

We are a fast moving, fun-loving, seriously smart group of people who really care about impacting the lives of our customers. We empower our employees to make decisions, take risks, drive our business & make changes when we dont get it right. These are our values:

  • Exceed Customer Expectations: We provide an exceptional experience to each & every customer that compels them to share it with others.
  • Take Ownership: We are trusted to make decisions that are in the best interests of our customers & our business. We think & act like owners. We care & that makes all the difference.
  • Be Curious: We are curious, ask questions, seek to understand & try new things.
  • Do the Right Thing: We earn trust by being transparent, respectful & honest with each person with whom we interact.
  • Get Results: Results fuel our excitement & we know how our personal accomplishments tie to the success of the company
  • Be Bold: We are courageous & take risks that scare us. Our enthusiasm for experimenting is how we will find the next breakthrough.

Our benefits: We offer competitive compensation, generous benefits, free food & a flexible vacation policy.

But mainly, you want to work at Credible because you believe in our mission & want to have a major role in delivering on it! We look forward to getting to know you.

Weareanequalopportunityemployerandvaluediversityatourcompany.Wedonot discriminateonthebasisofrace,religion,color,nationalorigin,gender,sexualorientation, age, maritalstatus,veteranstatus,ordisabilitystatus.PursuanttotheSanFranciscoFair Chance Ordinance,wewillconsiderforemploymentqualifiedapplicantswitharrestand conviction records.

 
 
 
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