Company Description|Job Description
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
You'rean Individual.We'rethe team for you.Together, let's transform the way the world pays.
This organization provides client configuration & implementation expertise involving a unique set of skills with highly specialized knowledge of the complex systems & applications as it relates to Client programs, transaction processing/routing & its implications to clients & cardholders. Clients include financial institutions, third party processors, non-traditional clients, state-owned entities, merchants, & direct connect merchants.
This is an individual contributor client facing role responsible for managing non-routine configuration activities along with identifying & resolving issues of low to mid complexity related to Visa's Digital enablement strategy. The candidate is expected to support Visa's Digital configurations, system tools, & features/functionalities of the digital product suite. This position is at a professional level & requires an individual to work independently while receiving moderate guidance.
Provide dedicated implementation & configuration support to Visa's Global Delete process
Provide implementation & configuration support to a Visa clients or internal group; meet all milestones & deliverables in a timely manner; Ensure customer expectations are met & exceeded.
Coordinate directly with clients to understand card program set up requirements & facilitate new card program installations, conversions & maintenance requests without customer impact.
Manage non-routine processing & change requests, as well as support customer initiatives.
Partner & present opportunities to clients with the objective of increasing performance & further educating clients on programs.
Act as approver for other analysts on client program changes.
Prepare & maintain detailed project plans, status reports, & issues logs in support of client projects and/or initiatives.
Build & enhance positive working relationships with Visa clients & internal stakeholders.
Represent customer system & operational requirements to internal Visa organizations.
Coordinate internal Visa resources to ensure delivery on commitments.
Report customer project accomplishments & deliverables to management monthly.
Provide training to internal and/or cross-functional teams & external clients, as applicable.
Proactively identify & recommend opportunities for process improvement resulting in improved efficiency & effectiveness, & increased customer satisfaction.
- 2 years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work
- experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- 2-4 years of direct Visa experience is preferred
- Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
- Excellent time management, organization, & planning skills are essential
- Excellent verbal, written, presentation & interpersonal skills are required
- Demonstrate ability to articulate technical terms or processes into business language
- Able to set priorities, influence others, & manage customer expectations
- Demonstrate success in customer relationship management
- Self-starter with a demonstrated ability to achieve results as part of an effective team, & ability to prioritize effectively & multi-task under deadlines
- Working knowledge of client business drivers as it relates to their operations & processing services
- Able to remain calm & professional in high stress situations
- Ability to follow processes, procedures & adjust to a continuously changing environment
This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, & reach with hands & arms.
This position requires the incumbent to travel for work 0-5% of the time.
All your information will be kept confidential according to EEO guidelines.