This is a 4 month Temporary Role.
Away is a global lifestyle brand with a mission to transform travel through products & content that inspire people to get away more. Away is seeking temporary support to join our Community team to start immediately. This individual will represent the Away brand by providing best-in-class customer support through our social media platforms. The ideal candidate will have a passion for customer experience & insights, the startup world, & all things social media. This individual will report to the Manager, Community & will be 100% remote.
As a company that values diversity, equity, & inclusion, Away seeks individuals of all backgrounds & experiences to apply for this opportunity. Were creating an environment where everyone can thrive. Our customers are global & diverse, so were building a team that is too. Through initiatives like our employee resource groups, anti-racism training, & bias prevention initiatives, were building the cultural foundation that gives people the emotional & physical space to bring their authentic selves to work.
What youll do:
- Act as the voice of the Away brand on the front lines with customers & fans by responding to every Tweet, DM, Instagram comment, & beyond!
- Engage with our active community encouraging online & offline connections between the brand & brand advocates
- Manage & build long lasting customer & fan relationships efficiently & effectively
- Deliver awe-inspiring customer service on Facebook, Twitter, Instagram, & other social platforms
- Capture consumer insights & work across marketing, tech, design, & product teams to improve the overall consumer experience
- Actively engage with the travel community across platforms
- Maintain an awareness of whats going on in the online social space, with a special focus in travel
Who you are:
- Have 1 year of experience working in a customer facing environment (previous social media moderation a plus!)
- Available Monday through Friday, from 10 am to 6 pm
- Passionate about customer experience & fostering community
- Natural conversationalist who enjoys interacting with people from all walks of life
- Familiar with all social platforms
- Smart & organized
- Friendly & patient
- Hard-working with a "no task is too small" attitude
- Never satisfied with the status quo, always thinking "how can we do this better?"
Away is a global lifestyle brand with a mission to transform travel through products & content that inspire people to get away more. The company launched in 2016 with one perfectly designed carry-on & has since expanded to offer an array of luggage & travel essentials built for the modern traveler. Headquartered in New York City, with teams in London & Toronto, Away currently ships products to over 35 countries around the world. Away has been named one of Fast Companys Worlds Most Innovative Companies & has been recognized on TIMEs list of Best Inventions. To learn more, visit awaytravel.com.