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Peloton // connected indoor fitness cycles
New York City    Posted: Friday, January 31, 2020
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Peloton's Member Experience (ME) team is responsible for:

  • Ensuring a seamless, on-brand experience throughout the end-to-end Member journey
  • Deploying tailored engagement & retention efforts to drive usage & minimize churn
  • Providing personalized & elevated support for our Members whenever they need assistance


  • Organize & execute Member events that will keep our community engaged & delighted, including the annual Peloton Homecoming
  • Take the lead on setting up meetings in-house, along with agencies, venues & brands relating to community events
  • Work closely with the Peloton studio & showroom teams to formulate various community engagement opportunities
  • Oversee development, design & execution of events throughout all stages of planning: conduct venue research, arrange site visits, submit creative briefs, assist with preparation for weekly meetings with respective partners, develop staffing plans for on-site support & post-event recaps
  • Responsible for generating event timelines & meeting schedules through project planning & approval process
  • Collaborate & communicate with cross functional teams to ensure brand alignment & successful outcomes (creative, social, content programming, content, production management & legal)
  • Assist in monitoring/moderating discussions, acknowledge feedback, & resolve queries across Peloton social channels (Facebook, Instagram, Twitter, etc.)


  • At least two years of experience in planning & executing seamless events
  • Excellent communication & time management skills
  • Ability to work under pressure & oversee multiple projects independently
  • Knowledge of & experience with online event registration system & apps
  • Exceptional attention to detail
  • Strong interpersonal & negotiation skills
  • Experience in face-to-face community/organization support or service
  • BA/BS degree


Founded in 2012, Peloton is a global interactive fitness platform that brings the energy & benefits of studio-style workouts to the convenience & comfort of home. We use technology & design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, & Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks & challenging the status quo by continuously innovating & improving. Our team is made up of passionate brand ambassadors, & we know that together, we go far.

Headquartered in New York City, with offices, warehouses & retail showrooms in the US, UK, Canada, & Germany, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 & Fast50, as well as TIME's Genius Companies. Visit to learn more about joining our team.

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