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WeWork is transforming buildings into beautiful, collaborative workspaces for creators.
 
Product, Full Time    San Francisco    Posted: Thursday, December 27, 2018
 
   
 
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JOB DETAILS
 

The WeWork Technology department is responsible for building internal & external systems used on a company-wide level - these systems help us manage & scale all aspects of our business model. A Product Specialist is the technical liaison between our systems & the many other departments of WeWork. On a global level, this person will work directly with members, product owners & engineers to ensure quality & operational excellence amongst our growing suite of enterprise software applications.

This is a full-time job at a fast-moving startup - you will be working both with a mission focused regional team, as well as be on call to assist team members when high priority issues arise.

Responsibilities

  • Provide a world-class experience that complements our digital products & empowers our teams.
  • Be the first point of contact for issues impacting our stakeholders while delivering a white glove experience.
  • Provide steps to reproduce systematic errors & maintain communications with customers while appropriately escalating issues for investigation.
  • Develop expertise in our systems & offer creative workarounds & out of the box solutions for users.
  • Work closely with our product owners to create strategies to increase adoption & improve product performance: This includes gathering product feedback to identify & investigate issues that
  • determine root causes.
  • Work closely with greater technology & engineering teams to detect trends & build training
  • content that improves our customer's daily lives.
  • Is regionally focused, with an understanding & appreciation of the local culture & practices.
  • Amazing multitasker, possesses strong learning agility skills & is seen as a trusted partner.

Requirements

  • 3+ years of customer service or similar experience operating in a fast-paced environment.
  • You are a people person who exhibits courtesy, kindness, efficiency, mindfulness, & patience in all aspects of your work.
  • You are a problem solver - able to effectively leverage resources to identify & resolve problems efficiently while gathering & analyzing data.
  • You are tech-savvy; you have a knack for learning & understanding digital applications and
  • systems. You understand how to identify issues & clearly communicate them to engineering
  • Teams.
  • Multilingual is preferred. You have excellent writing skills. You must be able to communicate clearly & effectively, with a solid command of grammar, spelling, & syntax.
  • You are dependable. This position requires you to be at work consistently & on time, follow
  • instructions, respond to management direction & solicit feedback to improve personal
  • Performance.
  • You will be expected to have some flexibility in your schedule; this position is full-time & may
  • include some early mornings, nights, & weekends.
  • Willingness to embed yourself with regional teams to capture field experience & feedback, travel may be required.

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 
 
 
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