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Eventbrite // event ticketing for live experiences
 
Design, Full Time    Nashville, Tennessee    Posted: Saturday, November 21, 2020
 
   
 
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JOB DETAILS
 
THE CHALLENGE
Eventbrite's customer base is growing & evolving, & we need our help content, internal knowledge, & customer-facing experiences to grow & evolve too. We want to empower customers with the knowledge & resources they need to be successful on Eventbrite. From a single ticket buyer to the largest organizer on our site, we need a right-sized experience for each. We're looking for a Content Designer who can shape how we support event creators & attendees.
 
THE TEAM
The Self-Service Experience team is obsessive about making sure Eventbrite's support content is the best it can be for customers at lightning speed. As knowledge seekers & sharers, we're focused on improving Eventbrite's self-service support strategy, methodology, & approach through content & AI - creating scalable customer service experiences worldwide. This role requires a keen understanding of the integrated functions within support & product organizations, as well as the ability to collaborate successfully in cross-functional teams. 
 
THE ROLE
We need someone to help us evolve Eventbrite's customer content & self-service support experience. As a key player in one of our most important customer touch points, you'll help steer the customer experience at Eventbrite. We're looking for an innovator with a track-record of creating intuitive user experiences & the ability to use data & user research to drive decisions. You'll be part of an incredible team of writers & content strategists, & responsible for designing & creating content experiences for millions of event creators & attendees across the world. The ideal candidate should be a proven writer & UX expert.
 
The Self-Service Experience team manages both the customer-facing Help Center & internal agent-facing content. We partner with Customer Success operations, localization, product, & engineering teams to ensure customers & our team have the right content at the right time. We're always looking for innovative ways to deliver an amazing support experience - whether online through self-service or through agent contact.

 
 
 
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