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Etsy // vibrant handmade marketplace
Product, Full Time    New York City    Posted: Monday, April 15, 2019
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The Member Services team is responsible for building customer dedication by providing quality, efficient, & scalable support when & where customers need it. We span both buyer & seller, reactive & proactive, & 1:1 & self-service support channels. In short, we are the frontline of the marketplace.

You'll liaises between the Etsy Member Community & Etsy's Engineering, Analytics, Product Managers & Support Delivery teams to address Etsy site issues & feature requests. This works both downstream to ensure that Member Services has a support plan for technical issues, as well as upstream to report on the impact of customer-facing issues to Product & Engineering. There will be occasional travel to our Hudson, NY office. 

This role is based in our Brooklyn HQ office.
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