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Imagine yourself here!

OpenGov is a mission driven fast-growth, Series D, venture backed startup (includes Andreessen Horowitz, Formation 8, & Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman & CEO) & Marc Andreessen (Time Magazine's list of the 100 most influential people in the world).  

OpenGov is the leader in modern cloud ERP software for our nation's cities, counties, & state agencies. We have surpassed 1,000+ governments (and growing fast!) using our products in our mission to power more effective & accountable government.

OpenGov is a 2021 Top Workplaces USA award winner!

About the Implementation Analyst (Citizen Services) role:

The Implementation Analyst will look to drive value to the OpenGov customer & deliver a complete, quick, & smooth implementation by utilizing their product knowledge, expertise & making solution recommendations. This role will be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov. 

Responsibilities: 

Drive & manage new customer implementations from start to finish. This includes providing guidance, assistance, & support to customers from the initial data requirements gathering, technical platform configuration, administrator training, & all other requirements defined through a customer's implementation. 
Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality. 
Interact directly with government Finance & Budget Directors daily, guide them through the process, & empower them to become our advocates & successful administrators of their OpenGov software platform.
Understand customer pain points & partner with cross-functional teams to simplify, enhance & automate existing processes that will improve customer workflow. 
Become an expert in governmental accounting processes across multiple states. Work closely with the engagement & adoption team to facilitate & drive a consistent customer experience & ensure successful training for new customers. 
Leverage & continually develop best practices for each data environment & customer vertical to assist in future implementation efficiencies. 
Compliment key product discussions by gathering & communicating customer feedback & feature requests to ensure OpenGov is a must-have solution.”

Requirements & Preferred Experience:

2+ years of experience in software implementation consulting or transferrable work with external clients preferred Knowledge & experience in analyzing & reporting large volumes of financial data, in addition to experience with budgeting concepts & practices. 
Ability to provide clear & effective phone support, assistance, & recommendations to build positive relationships with customers. 
Strong skills in the conceptualization of patterns, modeling, & design. 
Strong Excel skills, including using Functions/ Formulas to format data such as v-lookup, pivot tables, error-checking, & developing properly formatted reports. • • ETL tools, ETL report creation, macros, & visual basic are not required, but are highly desirable. 
Track record of working in a fast-paced environment while balancing internal procedures & process improvements, all while collaborating with team members. 
Ability to adapt to a rapidly changing product & respond strategically to customer needs. 
Excellent interpersonal skills including verbal & written communication skills, teamwork, & customer service skills.
 
 
 
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