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Blue Apron // grocery delivery service
 
Arlington, TX    Posted: Thursday, December 17, 2020
 
   
 
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JOB DETAILS
 

WHO'S IN THE KITCHEN

We're looking for a passionate Technical Support Administrator who is driven by end user satisfaction & an innate sense of operational excellence. Being satisfied with the status quo simply wont do as youll serve as the foundation of our technical support team which spans across all 7 of our sites. You must be a master of troubleshooting theory & well versed in a myriad of technologies, with a strong Apple focus mixed in. Youll be asked to operate our service desk as our first line of defense against service downtime & first point of contact for any end user requests within your local Fulfillment Center. In our fast paced environment, uptime & responsiveness is critical. Youll be empowered to make on the fly troubleshooting & deployment decisions, but will always have leadership support close at hand to guide as needed. Additionally being detail & process oriented will be essential for maintaining our technical asset inventory at your site. If you love working with people & are up to task of joining a revolutionary startup, this is the place for you!

WHAT'S ON THE MENU

  • Support mobile devices in our Cooler & Warehouse environments
  • Perform daily operation audits of deployed computers, tablets, & printers
  • Provide support (sometimes after-hours) for Apple hardware, hand-held scanning devices, label printers, & light network issues.
  • Diagnose & resolve hardware & software related issues
  • Ensure service desk tickets are resolved within an appropriate timeframes; consistently update our ticket tracking system with status & fixes
  • Contribute to process improvements & adherence
  • Perform software installs & patch management
  • Provision & deprovision employee service accounts
  • Onboard new employees
  • Support System Administrators with ongoing projects
  • Provide excellent customer service while doing all of the above

NECESSARY INGREDIENTS

  • You have experience providing support for macOS & iOS
  • You have experience with Google Apps for work
  • You have some experience with or knowledge of A/V solutions used in conference rooms (TVs, projectors, Chromeboxes, VoIP telephones)
  • You have excellent customer service skills; you truly enjoy working with people on the daily basis & high attention to detail & accuracy
  • Strong analytical, organizational, & problem-solving skills
  • You're comfortable constantly being on the move while responding to tickets
  • You're motivated to learn more & take the time on your own to grow your knowledge base
  • Demonstrates initiative & ability to work independently with little supervision
 
 
 
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