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ActionIQ // marketing analytics
New York, United States    Posted: Thursday, July 04, 2019
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The Client Engagement Associate enables ActionIQ customers to fully leverage the ActionIQ platform for their business needs. The Engagement Associate is the expert on leveraging the platform & will partner closely with AIQ customers to build their most complex business use cases. The Engagement Associate will act as the voice of the customer & work closely with all departments within ActionIQ, in particular the Design & Product teams.

Client Engagement Associates work closely with Engagement Managers to support all accounts & build relationships in order to push for more adoption.

Key responsibilities include:

  • Working with the customer on platform questions & requests
  • Contributing to the development of marketing strategies, testing, execution & analysis of Customer programs
  • Partnering with the broader account team to ensure that all customers are successfully leveraging the ActionIQ platform to the fullest
  • Representing the interests of the customer to call on internal talents to deliver on customer requests
  • Helping to ensure Customers enthusiasm with relationship & reference-ability of client with prospects
  • Ensuring timeliness & quality of deliverables to Customer & proper expectation management
  • Working closely with the Product, Design, & Engineering teams to provide feedback to help drive the future direction of the software
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