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Teampay // purchasing software tech-enabled businesses
 
New York City    Posted: Saturday, May 29, 2021
 
   
 
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About Teampay

Teampay is an entirely new way to manage spend, giving you proactive controls & real-time visibility - without slowing down your employees. With Teampay's distributed spend management platform, you can manage all types of purchasing, made by anyone, from end-to-end. Employees love the effortless experience, & Finance teams can breathe easy knowing that all spending is pre-coded & pre-approved.

About the role

As a Customer Support Manager, you will own support across multiple channels - email, live chat, & occasionally phone or video for our rapidly growing customer base. Your ability to analyze processes & put together concrete plans for meaningful change will be integral as you identify projects to take on independently. The members of your team will benefit from your player-coach mindset as you build a scalable customer support system. Your empathetic approach, deep product knowledge & quick, solution-oriented responses will create joyful experiences for our customers. The feedback you collect will directly shape our product & improve the customer experience. 

Common candidate qualifications include:

  • 4 years experience in a customer support role in the SaaS space
  • 2 years as a manager or team lead managing a support team
  • Deep understanding of Zendesk to build out a scalable, multi-channel support experience across email, chat, phone & video
  • Self-directed with a track record of building & scaling effective support systems & teams
  • Passionate about delivering outstanding service to customers
  • Amazing verbal, written, & interpersonal skills
  • Ability to work cross-functionally with CSMs, engineers & management to streamline product feedback
  • Demonstrated ability to empathize with customers & diffuse tense situations with acuity

You are an early customer support leader in a fast-growing company. Weve won incredibly passionate customers in our target market, & you will spearhead our efforts to continue to exceed their expectations. This unusual opportunity will give you a space on the ground floor of a business that already has significant traction.

You'll love working at Teampay if...

You're a builder. You're passionate about crafting things that matter. You're curious & agile in thought & action. You value authenticity & possess a strong work ethic. You're empathetic & look forward to learning from people unlike yourself. You want to make an impact with a strong team. You look for challenges that force you to grow. You rarely miss a detail & always learn from your mistakes. You have diverse interests outside of work, but are ready to pitch in & be responsive when the pressure is on.

Interested? 

You can learn more about the product at www.teampay.co.

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 
 
 
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