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CLEAR // biometric identity platform
 
New York City, United States    Posted: Thursday, September 22, 2022
 
   
 
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JOB DETAILS
 

Founded in 2010, CLEARs mission is to create frictionless experiences. With more than 12+ million members & hundreds of partners across the world, CLEARs identity platform is transforming the way people live, work, & travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - making everyday experiences easier, more secure, & more seamless. Since day one, CLEAR has been committed to privacy done right. 

As a Senior User Researcher at CLEAR, you will lead, design, execute, & communicate impactful research in a fast-paced product development process. You will champion a user-centric mindset by building a deep understanding of users' problems & turning research into insights that inform product thinking. This position will be based out of our New York office.


What You Will Do:

  • Select & communicate the appropriate method (or mixed-methods) to answer product team & leadership questions & drive all stages of User Research
  • Collaborate with Designers, Product Managers, & Engineers to identify high-impact work, prioritize research needs & ensure findings land within the organization
  • Conduct research that varies in approach, scope, & timeframe across multiple work streams
  • Compile & present findings in actionable & compelling ways to deepen understanding of the user experience, drive product improvements & inform product strategy 
  • Empower Product Designers & Product Managers to learn & apply user research skills by providing support & coaching 
  • Understand & incorporate complex regulatory, business, & technical requirements
  • Contribute to the development/building of CLEAR's user research practice & infrastructure

Who You Are:

  • 4+ years of experience designing & conducting end-to-end user research (from scoping & recruitment through insights share out) as part of cross-functional teams
  • Experience with a wide range of qualitative research methodologies & proven ability to execute the right method to get the needed result. Bonus: experience designing & conducting mixed-methods research studies 
  • Experience translating research findings into actionable recommendations & narratives that impact product decisions
  • Excellent communication, collaboration & organizational skills
  • Clarity to break down complex problems into simple questions
  • Degree in Human Factors, Human Computer Interaction, Psychology, Anthropology, or related discipline, or comparable experience

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