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Visa // credit cards
Product, Full Time       Posted: Wednesday, July 10, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
The Visa Internship Program is the biggest step you can take to joining our Revolution of Payments Innovation. Throughout the 12 weeks at Visa, you will take on meaningful work, get executive exposure, engage in out-of-the-box problem solving, & participate in social & community service activities. From technology to business, we are looking for people who can innovate, collaborate & drive Visa into the next era of an already rapidly-evolving digital market place. If you're up for the challenge, pleaseconsider joining our team.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions & products that deliver the convenience & security of digital currency to more people all over the world.

Job Description

This candidate will join the End User Operations (EUO) group within Corporate IT (CIT) & will be responsible for successful project coordination & delivery of End User technologies while working with matrixed teams comprised of Systems Analysis, Vendors, Development, QA, Service Management, Operations, Engineering & Business personnel.

The Corporate IT organization is in the middle of a major transformation effort. This effort is intended to dramatically change the way End Users work, with the intent to implement designed based thinking to dramatically improve the user experience. This transformation requires us to bring in resources who have both the technical & project management skills to not only understand project methodologies but to also have a deep understanding of the technology deployments they are managing. We are transforming ourselves into a true engineering organization where we put customer experience & end user support first.
As the rest of the larger CIT organization evolves, the EUO area is directly tasked with assisting with new product deployments & user experience improvement efforts. The successful candidate will work with users, engineering, operations & end user advocacy teams to gather requirements, develop use cases & validate that the solutions delivered clearly meet the stated goals\requirements, while ensuring operational support readiness.
The intent is that the successful candidate will be more than an administrative Project Manager. We clearly expect the candidate to be able to manage projects, staff & vendors. Additionally, the candidate will have a strong IT background, specifically in the End User technologies, with the ability to understand architectures, design & solutions. The ideal candidate should be a former technologist who has transitioned into the project management field. Someone with a commonsense approach to project delivery who is unencumbered by falling victim to following process for process sake.


Basic Qualifications

  • Minimum of Bachelor's degree or equivalent

  • 5+ years of technical project management experience leading technical teams in the delivery of software development, operational & integration efforts required

Preferred Qualifications

  • Global experience

  • Previous technology\engineering background in end user technology (e.g. video conferencing, MS productivity suite, telephone, data, network, etc.)

  • ITIL Experience, certification preferred

  • Strong understanding of Agile development methodologies, with previous experience working within a Dev Ops modeled organization preferred

  • Ability to function effectively within a highly technical environment by demonstrating technical knowledge of systems implementation & impact to user experience & productivity

  • Self-motivated; able to work independently while coordinating with cross-divisional teams

  • Strong process orientation & a solid understanding of project management techniques, methodologies & best practices (agile & waterfall)

  • Team player; able to communicate with technical & business experts at all levels of the organization

  • Solid financial & analytical skills; able to think strategically

  • Bachelor degree in a technical field such as computer science, computer engineering or related field. MBA or other related advanced degree preferred

  • PMP or comparable certification preferable

Additional Information

Essential Functions

  • Manage multiple & concurrent cross functional project(s) from conception through to completion

  • Assemble & lead cross organizational high performance teams, creating a collaborative environment & executing with a sense of urgency

  • Establish success criteria for real world outcomes.

  • Ensure projects consider the voice of the customer, the operational readiness, & the metrics to drive continual improvements

  • Drive efficiency by utilizing Visa's Project Management Methodology, processes & tools

  • Provide timely & accurate reporting to all stakeholders; hold regular cross organizational management briefings

  • Lead boldly & utilize hard & soft skills to influence participants of all levels towards the common goal

  • Proactively identify & mitigate risks & issues

  • Display strong understanding of project financials including budget management

  • Maintain meticulous records of projects & programs financials, issues, risks, decisions, schedules

  • Communicate effectively & clearly through verbal & written communication skills, problem solving, attention to detail & interpersonal skills

  • Demonstrate leadership qualities, flexibility, adaptability to changes in roles & responsibility as required

  • Showcase an understanding of engineering operations, technology infrastructure end user communications & change management

Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds.

Travel Requirements:

This position will require the incumbent to travel <10% of the time

Work Hours:

This position will require the incumbent to work during core business hours

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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