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Away // travel brand & luggage
HQ New York City, United States    Posted: Thursday, September 01, 2022
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Away is a global lifestyle brand with a mission to transform travel through products & content that inspire people to get away more. In support of our mission, we are seeking a Facilities Manager to join our Legal team. 

Want to help us transform the travel experience? The ideal candidate will have had experience in facilities management, vendor management, and bolstering workplace productivity through the implementation of streamlined systems & processes. You will report to the Associate General Counsel based in our New York City office.

As a company that values diversity, equity, & inclusion, Away seeks individuals of all backgrounds & experiences to apply for this opportunity. Were creating an environment where everyone can thrive. Our customers are global & diverse, so were building a team that is too. Through initiatives like our employee resource groups, anti-racism training, & bias prevention initiatives, were building the cultural foundation that gives people the emotional & physical space to bring their authentic selves to work.

What youll do:

  • Manage day to day workplace & facilities operations for HQ from general office operations to facilities management, such as space planning, HVAC maintenance, plumbing, Fire Life Safety (FLS) vendors & pest control services.

  • Be the owner of all workplace initiatives as it relates to our Future of Work Taskforce, ensuring a smooth transition & optimization of the physical office as we move to support a hybrid model.

  • Ensure that the workplace supports the health & safety of all employees & visitors & that all activities are in accordance with local law & code. Manage regulatory reporting items such as Right-to-Know (RTK) filing, ensuring compliance with OSHA measures & regulatory reporting related to HVAC maintenance. 

  • Oversee the facilities budget & seek out opportunities to reduce maintenance expenses & ensure documentation & contracts are organized & systematically reviewed.

  • Administrator for department software & technology, such as our security system.

  • Continuously survey & identify any faults or problems in office equipment or fixtures, performing troubleshooting minor maintenance to keep them working

  • Perform routine quality assurance (QA) audits of lease to understand landlord & tenant responsibilities & contracted & uncontracted services with a focus on financial targets

  • Own scope of work (SOW) development & request for proposals (RFP) process
  • Vendor relationship management for assigned vendors

  • Coordination of COIs, invoices, manage department CCs & any corresponding paperwork as needed. 

  • Schedule service as needed, keeping in mind logistics around business. Manage help desk tickets & employee requests. 

  • Coordinate internal & external responses to break/fix items. 

  • Manage departmental calendar for lifecycle maintenance, preventative maintenance, site surveys, events, etc. 

    • Peer coach team members to ensure knowledge share is a priority as well as collaboration

  • Manage department communications to the wider company & day to day responses on Slack. 

  • Assist with special projects, such as researching & implementing a ticketing system, & incident management lifecycle mapping for HQ.

    • Create SOPs for employees & develop department procedures

  • Shared reception coverage with the workplace team & back-up for porters, as needed.

Who you are:

  • 5 years of facilities management experience 

  • Analytical, abstract thinker with great written & verbal communication either 1:1 or company wide.

  • Proficiency in utilizing iOS Mac, GDrive, GSuite, Slack, AirTable & similar platforms. 

  • Have a great eye for detail & high standards for keeping a neat & well-organized office. 

  • Friendly, welcoming & confident in your leadership to lead our team members through change & evolution

  • Have an appetite & aptitude managing complexity & high volume against tight timelines

  • Never satisfied with the status quo, always thinking "how can we do this better?"

  • Team player with a "no task is too small" attitude

  • Passionate about transforming travel (but thats a given!)

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