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Flexport // online customs brokerage & freight forwarding
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Staff Technical Program Manager

Build the platform that powers global trade!

Flexport helps more than 10,000 clients & suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $1.3B from investors that include the SoftBank Vision Fund, Founders Fund, Google Ventures & Y Combinator.

With offices & infrastructure on three continents, our team is as global as our client base & were excited to continue building a product & service they love. Wherever you are, whichever role you play, youre guaranteed to share your day with passionate & resourceful team members.

The Opportunity

We're looking for a Staff Technical Program Manager to develop technology that is reshaping the entire logistics & supply chain industries. Youll work alongside other self-starters interested in solving complex real-world problems & making global commerce more efficient. Youll have the opportunity to reshape an industry by creating the new Operating System for Global Trade.

You Will:

  • Partner with global engineering, product & business stakeholders to orchestrate the delivery of the companys most critical initiatives
  • Guide & direct the work of other TPMs on the initiatives you manage
  • Mentor other TPMs & help to improve the practices of the TPM organization, leveraging your deep expertise in technology execution
  • Drive cross-functional planning & development, ensuring that program tasks complete on-time, & managing to resource, scope & quality constraints
  • Clarify ambiguities in product requirements & drive development of technical requirements
  • Identify & manage cross-team technology dependencies & align teams on roadmaps to ensure timely delivery of initiatives
  • Provide transparency & communication to key stakeholders about program status, risks, & changes in plans
  • Proactively identify & remove blockers for the product & engineering teams, & manage stakeholder expectations
  • Understand the technical architecture of the solution, analyze data to identify root causes of problems, & partner closely with engineers to resolve technical impediments
  • Ensure that software development & continuous integration/continuous delivery guidelines (code Reviews, unit tests, code coverage), & any other compliance requirements, are followed
  • Facilitate discussions, decision making, & conflict resolution
  • Determine people, process, & technical solutions to address issues
  • Coach/mentor new teams on Scrum processes & establish processes & tools for agile execution

You Should Have:

  • 8+ years of technical program management experience, including management of large-scale programs
  • Strong understanding of software product development & software architecture concepts
  • Strength in agile/Scrum processes, project/program planning, organization, & time management
  • A data- & metrics-driven mindset
  • Ability to effectively manage ambiguity & competing priorities to help teams prioritize & focus
  • Excellent communication & presentation skills for engineering & product teams, as well as for business & executive teams
  • Self-motivation & ability to work independently
  • A bachelor's degree in Computer Science/Engineering or a related discipline
  • A "compliance first" attitude to keep our regulators happy & enthusiastic about Flexport since we operate in a heavily regulated industry

Bonus Points If You Have

  • Experience working in supply chains, global logistics, or the measurement & optimization of software systems & development processes.
  • Experience working with Jira & Confluence
  • Experience with the planning functions of the Scaled Agile Framework (SAFe)

About Flexport:

At Flexport, we believe global trade can move the human race forward. Thats why its our mission to make it easy & accessible for everyone. Were shaping the future of a $8.6T industry with solutions powered by innovative technology & exceptional people. Today, companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, were experiencing record growth & are proud to have the support of the best investors in the game who believe in our mission, solutions & people. Ready to tackle global challenges that impact business, society, & the environment? Come join us.

Worried about not having any freight forwarding experience?

Dont be! Our mission is to make global trade easy for everyone. Thats why its important to bring people from diverse backgrounds & experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. Thats why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated & engaged workforce. That is why Flexport is committed to creating & nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical & mental disability, health status, marital & family status, sexual orientation, gender identity & expression, military & veteran status, & any other characteristic protected by applicable law.

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