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Ritual // social food ordering app
Toronto    Posted: Wednesday, September 18, 2019
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As the RGM, you work in partnership with the Associate General Manager, & are responsible for sales, operations, customer & merchant experience, & the growth of our business. This means that local partnerships, marketing, service quality management, social media & PR are all in scope & the RGM has a deep understanding of the local market.

The RGM will also work closely with product/engineering to roll out new features & improvements. The mixture of analytical ability, creative skills, leadership & hustle makes the RGM position a meaningful role but if you are deeply intelligent, talented & think you have what it takes, we want to hear from you!

Key Responsibilities

  • Lead the team in growing revenue by focusing on acquiring/retaining merchants & order volume
  • Manage the market P&L
  • Initiate creative local marketing strategies & user growth campaigns
  • Manage deployment & quality of supply (i.e. coffee & restaurant partners)
  • Represent Ritual at local events & with local PR
  • Analyze business data to assess performance of growth campaigns & user engagement
  • Work with product/engineering teams to improve product & processes
  • Help scale our other cities through developing & sharing best practices


  • 10+ years of operations or sales management or general management experience
  • University Degree preferred
  • Hustle & hunger- ruthless dedication to results
  • Stellar networking skills & the ability to make smart partnerships happen
  • Data-driven decision mentality & sound business judgment through strong analytical thinking
  • Creative solutions-driven mindset, with a get things done attitude
  • Ambitious & fearless


  • Competitive salaries we strive to pay top market compensation
  • Every Ritual employee owns equity & becomes a shareholder
  • Health coverage & life insurance plans to fit your needs
  • Flexible vacation policy work hard & take time when you need it
  • We eat our own dog food Ritual credits provided daily to use towards coffee & lunch
  • Work with truly elite peers in a super-fun office
  • Be at the heart of the growth startup community
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