Events  Deals  Jobs 
    Sign in  
 
 
Tanium // endpoint security & systems management
 
Quantico, VA    Posted: Saturday, April 03, 2021
 
   
 
Apply To Job
 
 
JOB DETAILS
 

The Basics:

Enterprise Services Engineers (ESE) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote & on-site engagements. You will operate in a highly team-based environment with Technical Account Managers, fellow Engineers, Customer Success Managers, & Sales Account Managers. ESEs contribute to each customers success by operating & maintaining the Tanium platform & it's modules to achieve customer-specific Operations, Risk, Compliance, Asset, & Security-focused outcomes, either remotely or on on-site with the customer. Youll have continuous opportunities & challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.

Please note, an active Secret clearance is required.

What youll do:

  • Work closely with our customers to:
    • Operationalize, administer & maintain the Tanium Platform o Solve complex technical issues independently or with the help of teammates
    • Identify opportunities for our customers to get greater value from the Tanium platform
    • Consistently & cogently address our customers needs through astute verbal & written communication skills
    • Identify & rapidly assign tier 3 support cases to Technical Account Managers
    • Conduct daily health-checks on assigned accounts o Work with Technical Account Managers on strategic customer activities
    • Contribute to & track activity, after action, root cause & daily status reports
    • Document best practices & Play Book entries
    • Work closely with CSMs on improving Tanium operational status within key accounts
    • Provide technical direction to customer IT support staff

Were looking for someone with:

  • Active Secret clearance is required
  • Education
    • BA/BS or equivalent experience required
  • Experience
    • 5 years of experience in IT/Consulting
    • 5 years of experience in Systems Administration/Engineering
    • Hands-on Tanium experience a major plus
    • Strong troubleshooting skills
    • Ability to articulate & communicate
    • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
      • Endpoint Security
      • Endpoint Support/Troubleshooting
      • Incident response
      • Systems Management
      • Systems Administration
      • Software Engineering
      • Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
    • Demonstrated critical thinking skills
    • Ability to break a problem down into manageable, ordered piece parts
    • Ability to convey problem statement & plan of attack to others

About Tanium:

At Tanium, we offer a proven platform for endpoint visibility & control that transforms how the world's largest & most sophisticated organizations manage & secure their computing devices with unparalleled speed & agility. Theres a reason why more than half of the Fortune 100, top retailers & financial institutions, & four branches of the US Armed Forces rely on Tanium.

Our unstoppable spirit, drive to do the right thing & win as a team attitude has earned us the rank of 7th on the Forbes list of Top 100 Private Companies in Cloud Computing for 2019 & 10th on FORTUNEs list of the 100 Best Medium Workplaces.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, & diversity. In our pursuit of revolutionizing the way some of the largest enterprises & governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives & by our collective actions.  

We are an organization with stakeholders around the world & its imperative that the diversity of our customers & communities is reflected internally in our team members. We strive to create a diverse & inclusive environment where everyone feels they have opportunities to succeed & grow because we know that only together can we do great things.

At Tanium, we take care of our employees & their communities with things like 5 days of Volunteer Time Off. 

 
 
 
Apply To Job
 
 
 
 
 
© 2021 GarysGuide      About    Feedback    Press    Terms