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Blink Health // discounted prescription drugs
New York City    Posted: Thursday, September 05, 2019
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Blink Health is a well-funded healthcare technology company on a mission to make prescription drugs more accessible & affordable for everyone. We're scaling up in a highly complex vertical to change the way Americans access the prescription drugs they need.

Our proprietary platform & supply chain allows us to offer everyone whether they have insurance or not amazingly inexpensive prices on over 15,000 medications. With the addition of telemedicine & home delivery for prescriptions, Blink is providing a life-changing experience for people all over the country & fixing how opaque, unfair & overpriced healthcare has become. We are a highly collaborative team of builders & operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

What success looks like in this role:

  • Drive all aspects of IT's end user support for the entire organization across multiple offices
  • Manage all support related requests with your growing team of Service Desk Technicians
  • Expected to provide technical oversight & direction but not expected to work tickets
  • Technical training resource for internal support teams
  • Coordinates with other teams within IT & the business to identify & implement new systems to support business function at an effective cost
  • Work within the other departments within IT to ensure initiatives are aligned with key business goals & meet defined objectives

How to achieve success:

All Blinkers are expected to operate with our value of Good Giving in mind. Heres how you will do that in this role.

Good Execution Do your best work

  • Manage a team of Service Desk Technicians ranging from Level 1-3 for operating system support, application support, licensing support, & executive white glove services
  • Oversee any break/fix incidents for end user computing, as well as imaging & deployment of new hires & replacement computers
  • All account provisioning & terminations
  • Set up new hires on-site at each location
  • Managing & reporting on the SLAs, tickets, etc.
  • Escalating any incidents that cannot be resolved within Service Desk to the IT Infrastructure team
  • Implements policies & procedures regarding how problems are identified, received, documented, distributed, & corrected
  • Coordinates with other teams within IT & the business to identify & implement new systems to support business function at an effective cost

Good Owner Be the CEO of your role

  • Sets & Manages SLAs & ensures quality & effectiveness of the internal support teams
  • Technical training resource for internal support teams
  • Sets priority with team & ensures timely, accurate, & consistent service & communication to internal business partners
  • Responsible for planning & directing the groups goals & objectives
  • Monitors labor & expenditures & tracks against budget
  • Establishes, plans, & administers the operating procedures & goals for the group
  • Provides ticket dispatching expertise, to ensure the proper personnel are working on the appropriate tickets.
  • Asset Management, Procurement & software licensing management for all computers & peripheral hardware & software
  • Minimizes organizational cost through product standardization & tracking
  • Ensure proper closure of tickets, with proper time tracking & notes

Good Learning Learn something new every day

  • Demonstrate curiosity & an interest in learning new techniques & improving upon best practices to stay up-to-date with current & emerging trends
  • Lead by example putting new ideas into action, failing fast & learning from each experience
  • Desire to learn new technologies & new ways

Good Feedback Consider the perspectives of others

  • Listen actively & respond effectively through a variety of channels
  • Give & receive candid & constructive feedback
  • Promote trust & encourage teamwork allow the product team to do their best work

Desired qualities & experience:

  • Demonstrated leadership & personnel management skills
  • Adhere to all Blink Health values, processes, policies, standards & procedures
  • Maintain a high level of customer service through good communication & can interact effectively with all levels of management, technical & non-technical (i.e. business users)
  • Have excellent problem solving & troubleshooting skills
  • Solid understanding of the organizations goals & objectives
  • Have excellent problem solving & troubleshooting skills
  • Guide & mentor staff on projects & activities
  • Ability to delegate effectively
  • 7+ years overall hands-on experience in Information technology
  • 5+ years of successful experience leading IT service management teams
  • Expertise with a variety of concepts, practices, & procedures related to IT service management, ITIL is a plus!
  • Experience managing a team at a company with multiple distributed locations
  • Expert in Ticket dispatch, ticket organization. Knowledge of Jira, Confluence, & Notion are a plus!
  • Excellent verbal & written communication skills

Why Join Us:

At Blink, we put humans first. We want everyone at Blink to be able to do the best work of their lives. We are a relentlessly learning, constantly curious & aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

Learn more:
Blink Website
Blink Pharmacy App for Android
Blink Pharmacy App for iOS

We are an equal opportunity employer & value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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