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Persado generates communications language to drive action eliminating guesswork of copywriting.
New York City    Posted: Monday, March 11, 2019
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Who We Are:

Persado is reinventing digital marketing creative by applying mathematical certainty to the message, the foundational DNA of Marketing. By unlocking the power of words, companies win every digital marketing moment, experiencing dramatic new levels of brand engagement & revenue performance. CMOs from the worlds most valuable brands rely on Persado to generate in a dramatically new way using the power of intelligent automation, AI & advancements in linguistic science to unlock the power of words & emotionally engage consumers, one by one, moment by moment at scale.

The Persado Message Machine uses sophisticated AI, data science, computational linguistics & machine learning to generate the perfect message for every campaign by leveraging the worlds most advanced marketing language knowledgebase of more than one million tagged & scored words & phrases. Marketers gain full visibility with quantifiable results & data-driven insights to identify the trends & emotional language that win every moment in the customer journey while ensuring the marketing message always reinforces brand voice.

What We Are Looking For:

Persado is changing the world of digital marketing by bringing artificial intelligence that works to drive higher performance across channels. As a disruptive force in the marketing industry, we rely on our Customer Success team to ensure that our message is top of mind with our clients, that their experiencewith Persado is second to none, & that their expectations are met in everything we do.

As a Senior Director of Customer Success, you know how to navigate complex business situations. You will be responsible for developing deep consultative partnerships with your clients to help them achieve their business goals/objectives & establish Persado as integral partner in driving results.

What We Want You To Do:

  • Build long-term strategic partnerships focused on driving significant ROI for our clients to allow us to expand relationships over time & exceed the revenue targets set for the account
  • Own the business case & plan, including upsells, renewals, & cross-sells across the clients organization
  • Engage internal team members, including solution consulting, services, operations, sales, training, & project management, to deliver against objectives
  • Anticipate & articulate client needs to become a trusted advisor & strategic marketing/business partner

What We Want To See:

  • At least 8 years experience in customer success, technology consulting, account management, or business development
  • Knowledge of digital marketing trends & concepts, specifically performance marketing
  • At least 4 years experience specifically delivering & managing marketing solutions for large organizations, specifically telecom/media/mobile
  • High statistical acumen, including campaign performance, trend analysis, & interpreting finance & other metrics
  • Evidence of success in creating business cases to expand bookings
  • Proven ability to own client success metrics & use Salesforce to properly track & forecast activities & pipeline

Who You Are:

  • Must be enthusiastic, professional, highly proactive & be comfortable in an upselling role while maintaining & building the relationship
  • Thrives on finding intriguing solutions to ambiguous problems
  • Collaborative team player with the ability to shift gears quickly & efficiently
  • Dependable & reliable with clear thinking & attention to detail
  • Truly loves working in a fast-paced, creative environment, whose passion is evident in their work
  • Great sense of humor & outlook on life

What We Offer:

By joining Persado, you will be part of a young, creative, & dynamic company undergoing rapid growth & transformation into a global market leader.

  • Competitive salary & bonus plans
  • Meaningful equity compensation
  • Training resources
  • Global company retreats
  • Work-life flexibility - we value your contributions above all
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